Tour Ambassador at AT&T Stadium

ASM Global•Dallas, TX

2d•Onsite

About The Position

The Tour Ambassador is a dynamic, guest-facing role dedicated to creating memorable and engaging experiences for all visitors. Ambassadors guide tours, share history and unique insights, and serve as key representatives of both the venue and the Legends brand. This role requires strong communication, a passion for storytelling, and the ability to connect with diverse groups of guests, ensuring each tour is informative, safe, and enjoyable. The Tour Ambassador reports directly to the Tour Ambassador Supervisor.

Requirements

Exceptional customer service skills and a high level of professionalism.
Strong verbal and written communication skills; multilingual abilities a plus.
Confident public speaking skills with the ability to engage large groups.
Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with interactive presentations and social media a plus.
Energetic, outgoing personality with a creative and proactive approach.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Regularly required to sit, talk, hear; use hands to finger, and handle controls.
Frequently required to reach with hands and arms.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
2–4 years of tour guide, guest services, or hospitality-related experience, preferably in attractions, entertainment, or sports environments.
Local tour guide license preferred.
Familiarity with the area’s history and landmarks strongly preferred.

Responsibilities

Greet and welcome guests with a friendly and professional demeanor.
Ensure guest safety during tours and while in assigned areas.
Lead interactive walking tours, delivering accurate and engaging facts about the venue, city, and surrounding landmarks.
Present in-depth, specialized talks with clarity, confidence, and enthusiasm.
Provide high levels of customer service, resolving guest concerns and escalating issues to a supervisor when necessary.
Assist in creating and preparing tour materials and scripts.
Clearly and confidently communicate to groups of various sizes, projecting a strong stage presence.
Maintain knowledge of venue operations, history, and updates to provide accurate information.
Support special events, VIP tours, and private group experiences as needed.
Work flexible, non-traditional hours including nights, weekends, and holidays.
All other duties as assigned.