Touch Point Cleaner - Full Time, Year Round

Mohonk Mountain House•New Paltz, NY

103d•Onsite

About The Position

This is a full-time, year-round position responsible for cleaning designated high-frequency touched surfaces throughout the resort hotel and outbuildings. The role promotes a positive image to guests and requires the employee to be pleasant, honest, and friendly, while also being able to address guest requests and concerns.

Requirements

Valid Driver’s License
At least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
Ability to speak, read and write the English language.
Ability to hear verbal instructions, directions and warnings.
Ability to reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to five hours at a time.
Ability to lift up to 25 pounds from ground level to shoulder level and carry a distance of up to 500 feet with/without assistance.
Ability to walk up to 15 miles per day.
Ability to maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 250 feet.
Ability to see close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to act calmly and effectively in emergency situations.
Ability to adhere to Mohonk Mountain House’s Dress and Grooming Standards.
Ability to learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
Ability to learn and retain knowledge of historical facts and information about Mohonk Mountain House.
Ability to maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Ability to develop and maintain positive working relationships with other staff.
Ability to answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

Responsibilities

Performs repetitive disinfection of surfaces in both guest and employee areas including but not limited to handrails, telephones, elevator doors, door handles, counters, furniture, timeclocks, etc. following defined schedule.
Cleans and disinfects all public area toilets, urinals, sinks and sanitizes all the changing stations daily.
Completes checklist of areas cleaned and records time completed.
Conducts and records accurate surface cleanliness testing using ATP (Adenosine Triphosphate) swabs.
Works with and uses various chemical cleaners.
Wears Proper Protective Equipment when performing tasks that recommend such equipment.
Inventories, restocks and maintains the Protocol Response backpacks.
Responds quickly to situations that require immediate disinfection using standardized procedures. Completes, scans and files reports as follow up.
Clearly communicates results of efforts, problems, resolutions and completed tasks verbally and in writing.
Notifies management of occurring deficiencies or needs for repairs.
Works productively and efficiently with or without supervision when performing routine tasks.
Inspects work by touch, sight, sound and smell for conformance to prescribed standards.
Speaks, reads and writes the English language and communicates in a clear and congenial manner, with guests, visitors and employees. Hears verbal instructions, directions and warnings.
Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to five hours at a time.
Lifts up to 25 pounds from ground level to shoulder level and carries a distance of up to 500 feet with/without assistance. Walks up to 15 miles per day.
Maneuvers carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 250 feet.
Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Acts calmly and effectively in emergency situations.
Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to customers.
Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
Learns and retains knowledge of historical facts and information about Mohonk Mountain House.
Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Develops and maintains positive working relationships with other staff.
Answers guest questions with accurate information and demonstrates a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.