Total Rewards Specialist

US Conec, Ltd.•Hickory, NC

About The Position

The Total Rewards Specialist delivers employee support through administration of benefits, leave of absence, workers’ compensation, wellness, and employee rewards programs. The role partners with Human Resources, Payroll, Accounting, managers, employees, and external vendors to ensure accurate program administration, regulatory compliance, and effective support of US Conec’s total rewards strategy. The position also supports compensation processes and reporting, maintains accurate records across HRIS and related systems, helps coordinate employee communications and orientation, and identifies opportunities to improve program efficiency and the employee experience. US Conec states that it does not provide sponsorship for work authorization and that applicants must be legally authorized to work in the United States.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
2–4 years of experience in benefits administration, leave administration, total rewards, HR operations, or a related Human Resources function.
Working knowledge of employee benefits programs, leave administration practices, and applicable employment regulations.
Experience using HRIS platforms and benefits administration systems.
Strong customer service and employee support skills.
Excellent verbal and written communication skills.
Strong organizational skills and exceptional attention to detail and accuracy.
Intermediate proficiency in Microsoft Excel and reporting tools.
Ability to manage multiple priorities in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive employee information with discretion.
Ability to work independently and collaboratively across departments.
Must be legally authorized to work in the United States; the company does not provide work-authorization sponsorship.

Nice To Haves

Professional certification such as CEBS, PHR, SHRM-CP, or equivalent.
Experience supporting compensation administration or salary planning processes.
Experience coordinating workers’ compensation programs and return-to-work activities.
Experience managing wellness, employee recognition, or employee engagement programs.
Exposure to benefits audits, compliance reporting, and process improvement initiatives.
Experience partnering with third-party benefits and leave administration vendors.

Responsibilities

Administer employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefits.
Manage benefit enrollments, life event changes, terminations, eligibility updates, and employee records.
Serve as the primary contact for benefits inquiries, vendor relationships, and benefits issue resolution.
Process benefits billing, reconcile invoices, investigate discrepancies, and coordinate timely payments with vendors and internal stakeholders.
Audit benefit deductions, carrier files, and enrollment data for accuracy and compliance.
Coordinate annual open enrollment, employee communications, educational resources, and enrollment processing.
Administer leave programs, including FMLA, short-term disability, long-term disability, and other applicable leave programs.
Guide employees and managers through leave processes, documentation, benefits continuation, and return-to-work procedures.
Partner with Payroll, managers, employees, and third-party administrators to track leave status, documentation, and return-to-work timelines.
Manage leave-related records, payroll updates, benefit deductions, and premium payments.
Coordinate workers’ compensation claims, documentation, claims administration, and return-to-work activities.
Communicate with employees, supervisors, claims administrators, and safety partners about claim status and work restrictions.
Support wellness initiatives, employee engagement programs, and total rewards communications.
Administer education assistance and student loan repayment programs, including eligibility reviews, employee support, and vendor coordination.
Provide backup support for compensation processes, including pay changes, promotions, transfers, HRIS updates, and annual compensation cycles.
Assist with compensation reporting, salary surveys, audits, and incentive program administration.
Maintain accurate data and records in HRIS, benefits, leave, and compensation systems.
Prepare reports, conduct audits, and support compliance with company policies and applicable regulations.
Identify opportunities to improve processes, efficiency, and the employee experience.
Support new-hire orientation, benefits education, and ongoing employee communications about total rewards programs.