Total Rewards & Payroll Manager

Zwilling JA Henckels LLC•Village of Pleasantville, NY

12h•$85,000 - $100,000

About The Position

At ZWILLING J.A. Henckels, we’re dedicated to crafting exceptional experiences—both for our customers and our people. As the Total Rewards & Payroll Manager, you’ll play a key part in shaping that experience across our U.S. operations while leading a small HR support team. Reporting to the Head of HR, this role is ideal for someone who loves optimization, thrives in a collaborative environment, and takes pride in building efficient, employee-friendly systems. You’ll oversee payroll, benefits, and HR operations for our U.S. workforce and lead a team of three HR professionals based in Vietnam. To support time zone collaboration, you’ll host virtual team meetings one to two evenings each week.

Requirements

Bachelor’s degree in Human Resources, Business, or related field (preferred).
4–5 years of experience managing payroll, benefits, or HR operations—ideally in a retail or multi-site environment.
Hands-on experience with HRIS systems (ADP preferred) and comfort navigating complex data and reporting.
Strong communication, organizational, and project management skills.
Authentic leadership style with the ability to connect, motivate, and develop team members across time zones.
High level of integrity, discretion, and accountability in handling sensitive information.

Nice To Haves

Certified Payroll Professional (CPP) designation is a plus.

Responsibilities

Oversee payroll processing by the team in Vietnam for bi-weekly payroll for approximately 600 U.S. employees (exempt and non-exempt), ensuring accuracy, compliance, and on-time delivery.
Oversee benefits administration, including open enrollment, broker relationships, and data-driven program evaluation.
Serve as the lead administrator for ADP (HRIS), maintaining data integrity and ensuring efficient processing.
Lead all employee lifecycle activities—onboarding, promotions, job changes, and separations—with a focus on delivering a seamless employee experience.
Oversee leave of absence programs, ensuring compliance with FMLA, ADA, and applicable state requirements.
Administer the company’s 401(k) plan and manage related employee communications.
Coordinate responses for employment verifications, unemployment, and workers’ compensation claims.
Conduct engaging new hire orientations and support internal HR communications initiatives.
Partner with HR leadership to refine HR policies, enhance processes, and introduce best practices.
Provide day-to-day leadership and mentorship for a global support team based in Vietnam, fostering collaboration, alignment, and professional growth.