Manager, Total Rewards
About The Position
The Manager, Sales Incentives Strategy & ICM will report to the Director, Strategy & ICM and will support the alignment of our Sales Incentives Strategy to operational excellence in deploying the SAP SuccessFactors Incentive Management for the Global Sales Incentives Program. The Manager will support: The strategic direction, operational efficiency, and roadmap to deploy operations of the company's sales compensation, commissions, and variable pay programs. SAP ICM Operations: End-to-end administration, including system and sales plan configuration, data interface integration, and commission performance reporting capabilities to ensure accuracy and efficiency. The operating model for plan deployment across: intake, prioritization, backlog management, governance, and release cadence. Ensure proper use of development, test and production environments. ICM plan design enablement, configuration, testing, and go-live execution in partnership with Compensation/Total Rewards, Sales Ops, and Finance; specifically the annual sales incentive and sales awards program configuration. Support Territory & Quota system and data integration, versioning, approvals, and downstream alignment with compensation plans and reporting. Configuration for repeatable plan constructs across the generalist / specialist sales compensation overlay design including: pay-curve configuration, crediting rules across territory and ICM, analyze and question availability of data and alignment to selling roles in partnership with sales comp design. Data interfaces with potential acquisitions to support transition of sales incentive programs. ICM operations: incident management, problem management, change/release management, and performance SLAs. Controls for pay-impacting processes (ICM): auditability, validation, reconciliation, approvals, and segregation of duties. Maintain configuration integrity, documentation, and knowledge management across modules and integrations. Ensure compliance with applicable policies and regulations (privacy, security, SOX where relevant), including access controls, role-based permissions, and audit readiness. Establish governance for compensation and quota cycles (calendar, cutoffs, signoffs, exception handling, and post-cycle retrospectives). Partner with appropriate stakeholders to ensure reliable interfaces across Workday, payroll, Oracle and Hyperion Financials, Salesforce, data lake/warehouse, and reporting tools.
Requirements
- 8–10+ years leading sales incentive management, territory and quota applications in a complex enterprise environment (SAP SuccessFactors, Anaplan, Varicent, etc.)
- Proven delivery in operating Sales Performance Management capabilities, specifically ICM (incentive compensation) and territory/quota processes.
- Ability to analyze data availability for sales incentives plan design and risks in plan design and/or calculation methodology (e.g. split-crediting, generalist / specialist crediting, cut-in and acceleration methodologies).
- Strong understanding of compensation operations, governance, and controls for pay-impacting systems and calculations.
- Experience leading cross-functional programs with P&C, Sales Excellence, Finance, and IT, including global stakeholder management.
- Demonstrated capability in roadmap prioritization, and product/service operating models.
- Solid grasp of integrations, data architecture concepts, identity/access controls, and reporting/analytics patterns.
- Proven success drawing insights from data and reflecting them into solutions and strategies.
Responsibilities
- Support the strategic direction, operational efficiency, and roadmap to deploy operations of the company's sales compensation, commissions, and variable pay programs.
- End-to-end administration of SAP ICM Operations, including system and sales plan configuration, data interface integration, and commission performance reporting capabilities to ensure accuracy and efficiency.
- Manage the operating model for plan deployment across intake, prioritization, backlog management, governance, and release cadence, ensuring proper use of development, test and production environments.
- Enablement, configuration, testing, and go-live execution of ICM plan design in partnership with Compensation/Total Rewards, Sales Ops, and Finance, specifically for the annual sales incentive and sales awards program configuration.
- Support Territory & Quota system and data integration, versioning, approvals, and downstream alignment with compensation plans and reporting.
- Configure repeatable plan constructs across the generalist / specialist sales compensation overlay design, including pay-curve configuration, crediting rules across territory and ICM, and analyze data availability and alignment to selling roles.
- Manage data interfaces with potential acquisitions to support the transition of sales incentive programs.
- Oversee ICM operations including incident management, problem management, change/release management, and performance SLAs.
- Implement and maintain controls for pay-impacting processes (ICM), including auditability, validation, reconciliation, approvals, and segregation of duties.
- Maintain configuration integrity, documentation, and knowledge management across modules and integrations.
- Ensure compliance with applicable policies and regulations (privacy, security, SOX where relevant), including access controls, role-based permissions, and audit readiness.
- Establish governance for compensation and quota cycles, including calendar, cutoffs, signoffs, exception handling, and post-cycle retrospectives.
- Partner with appropriate stakeholders to ensure reliable interfaces across Workday, payroll, Oracle and Hyperion Financials, Salesforce, data lake/warehouse, and reporting tools.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
