Total Rewards Manager

Community Medical Services•Scottsdale, AZ

About The Position

Community Medical Services (CMS) is a leading provider of medication-assisted treatment and integrated behavioral healthcare, dedicated to helping individuals and families overcome opioid use disorder. Our mission is to change lives by restoring health, reuniting families, and strengthening communities. As CMS grows, we are investing in our people, culture, and employee support programs, recognizing that exceptional employee experiences lead to exceptional patient experiences. The Total Rewards strategy is crucial for attracting, engaging, and retaining talent. This role is a unique opportunity to lead the Total Rewards function at CMS, serving as the organization's subject matter expert in compensation, benefits, and leave management. The successful candidate will be hands-on, responsible for both strategy and execution, handling tasks ranging from compensation analysis and wellness initiative development to resolving complex benefits issues and preparing executive analytics. This position offers significant opportunity to shape the Total Rewards philosophy, build scalable programs, influence organizational decisions, and grow with the organization and the People function.

Requirements

7+ years of progressive experience in Total Rewards, with strong expertise in benefits and leave administration.
High school diploma or GED.
Working knowledge of compensation, workers' compensation, HRIS platforms, and multi-state employment practices.
Experience managing benefit vendors, brokers, and third-party administrators.

Nice To Haves

CEBS, CCP, CBP, SHRM-CP/SHRM-SCP, PHR, or SPHR certification.
Experience supporting a multi-state healthcare organization.
Experience with Paylocity or a comparable Human Capital Management platform.

Responsibilities

Lead administration of all employee benefit programs, including medical, dental, vision, life, disability, and voluntary benefits.
Serve as the primary relationship manager with carriers, brokers, third-party administrators, and benefit vendors.
Lead annual Open Enrollment, including planning, communications, implementation, and employee education.
Monitor plan performance, utilization, and costs, recommending improvements that balance employee experience with fiscal responsibility.
Resolve complex benefit issues while delivering exceptional customer service.
Ensure compliance with federal and state benefit regulations, including ERISA, ACA, COBRA, HIPAA, and applicable leave laws.
Manage benefits-related audits, regulatory reporting, plan documentation, and COBRA administration.
Manage the organization's workers' compensation program, partnering with carriers, third-party administrators, HR, and operational leaders to coordinate claim reporting, manage return-to-work efforts, identify trends, and drive initiatives that reduce claim frequency, duration, and overall program costs.
Administer employee leave programs, including FMLA, ADA accommodations, paid family and medical leave, military leave, jury duty, and company leave policies.
Partner with HR Business Partners and the third-party leave administrator to manage accommodations and the interactive process.
Monitor leave trends, maintain accurate records, and recommend process improvements that enhance compliance and the employee experience.
Oversee benefits administration systems, HRIS integrations, eligibility processing, enrollment activities, and vendor file feeds.
Ensure data integrity through audits, carrier reconciliations, and coordination with payroll team.
Develop dashboards and analytics to monitor enrollment, utilization, claims, costs, and key Total Rewards metrics.
Conduct market pricing and competitive compensation analyses.
Maintain salary structures, pay ranges, and job architecture.
Partner with leaders on new hire offers, promotions, market adjustments, and internal equity reviews.
Monitor market trends and recommend compensation strategies that support attraction, retention, and organizational goals.