Total Rewards Coordinator (Benefits & Absence Management) - 6 Months Contract

Indigo Books & Music•Toronto, ON

28d•CA$60,000 - CA$75,000

About The Position

The Total Rewards Coordinator (Benefits & Absence Management) supports the administration of benefits programs with a focus on absence management claims, including occupational (WSIB) and non-occupational absences (STD, LTD, unpaid leaves). Reporting to the Manager, Total Rewards, the incumbent also coordinates administrative support for additional benefits and rewards programs, including group benefits, retirement, and recognition programs.

Requirements

Minimum 2+ years of combined Benefits, HR or Total Rewards experience
Post-secondary degree/diploma in Human Resources or equivalent experience
Demonstrated experience with understanding benefits and HR program principles and practices
Knowledgeable regarding relevant legislation
Effective communication skills, including excellent written, oral and presentation abilities
Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
Strong with numbers and detail-oriented
Strong proficiency using Microsoft Office products, with a focus on Excel, Word and PowerPoint
Customer-focused with the ability to manage multiple priorities at one time while delivering results

Nice To Haves

Experience in the retail/customer service industry preferred
Additional experience in benefit program transitions preferred
Experience using People Management Software (UKG Pro, an asset)

Responsibilities

Coordinate the administration of occupational and non-occupational employee absences from intake through return-to-work tracking, in partnership with leaders, HR, Payroll and external providers, including: Short Term Disability, Long Term Disability, Non-Occupational Leaves of Absence, Occupational Claims.
Maintain correspondence, documentation, and confidential files and records associated with claims from initial date of absence through return to work.
Serve as a key contact for employees, leaders, HR Business Partners, Payroll and external stakeholders regarding absence management, and escalate complex or sensitive matters as appropriate.
Generate and maintain reports, monitor trends, and identify opportunities to improve administrative processes.
Assist with group benefits and retirement savings administration and reporting.
Coordinate activities related to the long service awards program.
Partner with other members of Total Rewards to maintain and update the HR employee portal.
Provide support to employees and respond to inquiries requiring a general understanding of policies, procedures and Indigo’s rewards programs, while guiding employees through standard processes and next steps.
Build effective working relationships across HR, Payroll and external vendors to support day-to-day program administration.
Communicate clearly and professionally with employees, leaders and partners, while maintaining confidentiality and accuracy.
Contribute to a collaborative team environment and support shared goals through a flexible and service-oriented approach.
Model Indigo’s beliefs and convey a positive image in everything you do.
Celebrate diversity of thought and have an open mindset.
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes.
Embrace, champion and influence change through your team and/or the organization.