Total Rewards Administrator

HarbisonWalker International•Pittsburgh, PA

About The Position

The Total Rewards Administrator serves as a key resource for employees, managers, and HR Business Partners by providing compensation analysis, benefits administration, and leave management support within an assigned region. The administrator ensures compliance with company policies, plan provisions, and applicable federal, state, and local regulations while helping maintain accurate and effective total rewards processes. The role administers compensation, health and welfare, retirement, wellness, and other employee benefit programs, as well as employee leave programs. It provides guidance to stakeholders, coordinates with internal teams and external vendors, supports program communications and implementation, and tracks audits, metrics, and compliance. Business travel is required up to 25% of the time.

Requirements

Bachelor’s degree in business or a related field.
Three to five years of progressive experience in HR, compensation, benefits, leave administration, or total rewards.
Working knowledge of compensation practices, benefit plan administration, FMLA, ADA, workers’ compensation, and applicable regulatory requirements.
Knowledge, understanding, and application of U.S. and Canadian benefit laws, ERISA, FMLA, and ACA requirements.
Experience using HRIS, reporting, and data analysis tools, such as Oracle, UKG, and Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and Outlook).
Demonstrated experience with relational databases and understanding of data creation, mining, and analysis.
Excellent written and verbal communication skills, including presentation planning and delivery.
Strong customer service focus, analytical skills, and problem-solving skills.
Strong desire to be held accountable and achieve departmental goals.
Strong interpersonal skills.
Demonstrated financial knowledge to prepare and present appropriate reports to management.
Exceptional organizational, negotiation, collaboration, and communication skills to interact effectively with staff, employees and retirees, colleagues, vendors, and consultants.
Ability to travel for business up to 25% of the time.

Nice To Haves

International benefits experience.

Responsibilities

Conduct compensation analyses, market benchmarking, and pay evaluations to support competitive and equitable pay practices.
Maintain awareness of best practices and emerging issues related to the area of responsibility.
Partner with HR Business Partners on compensation requests involving promotions, transfers, salary adjustments, and new hires.
Prepare compensation reports, analytics, and recommendations.
Ensure compliance with compensation policies, internal controls, and applicable pay regulations.
Administer health and welfare, retirement, wellness, and other employee benefit programs.
Provide guidance on benefit plans, eligibility, enrollments, and program provisions to employees, managers, and HR Business Partners.
Coordinate with benefit vendors and internal stakeholders to resolve benefit issues and escalations.
Support annual open enrollment, employee communications, education efforts, and system testing.
Review and reconcile monthly vendor invoices and benefit billing for accuracy and timely payment.
Monitor employee benefit eligibility and enrollment data for compliance with plan rules and organizational policies.
Audit benefit enrollments, payroll deductions, dependent eligibility, and vendor billing.
Administer employee leave programs, including FMLA, parental leave, personal leave, short-term disability, long-term disability, and workers’ compensation.
Serve as the primary point of contact for employees, managers, and HR Business Partners throughout the leave process.
Coordinate with third-party administrators, healthcare providers, Payroll, HR, and management on accurate and timely leave case management.
Review leave requests and supporting documentation for eligibility and compliance with company policies and applicable regulations.
Monitor leave durations, return-to-work processes, accommodations, and leave extensions.
Maintain accurate leave records and ensure integration with payroll, benefits, and HR systems.
Audit leave cases and related transactions for compliance, accuracy, and proper documentation.
Track and report leave metrics, trends, and compliance requirements.
Build and maintain effective relationships with employees, managers, HR Business Partners, Payroll, Finance, Legal, and external vendors.
Provide responsive consultation and guidance on compensation, benefits, and leave programs while supporting a positive employee experience.
Partner with cross-functional teams to resolve complex employee and administrative issues.
Support implementation of new total rewards programs, policies, systems, and process improvements.
Deliver training and educational resources to leaders and employees about total rewards offerings.
Escalate risks, compliance concerns, and process issues appropriately and recommend corrective actions.
Advocate for consistent application of total rewards policies and practices across the assigned region.