Torch Hub Anchor Program Coordinator

Bothwell Regional Health Center•Sedalia, MO

6d•Hybrid

About The Position

The Torch Hub Anchor Program Coordinator serves as the operational lead for Missouri's Rural Health Transformation Program (RHTP) within the Transformation of Rural Community Health Care (ToRCH Care) model. Based within a designated Hub Anchor organization, this position coordinates daily Hub operations by bringing together healthcare providers, public health agencies, emergency services, behavioral health organizations, schools, and community-based partners to improve access to coordinated clinical, behavioral, and social services for rural residents. The coordinator oversees local program implementation, facilitates Leadership Board activities, monitors Hub performance, supervises RHTP Navigator workflows, strengthens referral and care coordination processes, and supports continuous improvement using data, dashboards, and Community Information Exchange (CIE) tools.

Requirements

Associate degree or equivalent combination of education and relevant experience is required.
1–3 years of experience in healthcare operations, community health, care coordination, public health, quality improvement, or a related field is required.
Valid Driver’s License
Experience in community health work, case management, patient navigation, Medicaid care management, behavioral health support, public health outreach, social services, or similar settings.
Demonstrated ability to coordinate multi-stakeholder initiatives involving healthcare providers, government agencies, and community organizations.
Experience building partnerships with hospitals, FQHCs, Rural Health Clinics, EMS, behavioral health providers, public health agencies, schools, and community organizations.
Strong analytical, organizational, and problem-solving skills.
Experience using data, dashboards, reporting tools, and technology platforms to support operations and performance improvement.
Knowledge of care coordination workflows, social determinants of health (SDOH), community resource navigation, and closed-loop referral systems.
Experience serving rural communities or high-need populations facing barriers such as transportation, housing, food insecurity, or limited healthcare access.
Strong written and verbal communication skills with the ability to build collaborative relationships.
Demonstrates support for organizational and departmental mission.
Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.
Fosters and promotes teamwork within department and the organization as a whole.
Works to resolves conflicts constructively and in a timely manner.
Ability to communicate effectively and simply with every customer and co-worker.
Ability to display a positive, courteous and friendly attitude toward all contacts.
Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties.
Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.
Successful completion of required background screening is a condition of employment.

Responsibilities

Serve as the primary HUB spokesperson
Convene Hub partners to assess community needs, establish priorities, and implement local strategies.
Coordinate and oversee implementation of local and statewide RHTP initiatives.
Monitor Hub performance and report operational progress, risks, and improvement opportunities.
Supervise RHTP Navigator workflows to ensure effective care coordination and closed-loop referrals.
Facilitate Leadership Board meetings, prepare agendas, document decisions, and track action items.
Coordinate onboarding and engagement of healthcare providers and community partners.
Develop and improve referral pathways, communication processes, and operational workflows.
Collect, analyze, and report operational and performance data using CIE systems and dashboards.
Identify service gaps, workflow barriers, and operational challenges while coordinating improvement efforts.
Maintain active community engagement through meetings, outreach, and partnership development.
Support readiness activities for new programs, including workflow testing and implementation planning.
Collaborate with Regional Coordinating Networks (RCNs) and Rural Health Transformation Office (RHTO) to achieve Hub goals.
Perform other related duties as assigned.