Tooling Services Order Specialist (Contract)

Airbus • Herndon, VA

8d • Onsite

About The Position

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation. In this context we are looking for a Tooling Services Order Specialist to join our team in Herndon, VA.

Requirements

• Associate's degree in Business Administration, Logistics, Procurement, or an equivalent combination of education and experience.
• Professional experience ideally in Customer Service.
• 3-5 years of experience in a customer service function.
• Analytical skills and experience in developing reports and describing the status of activities.
• Experience using G Suite.
• Skilled in using Excel and/or Google Sheets.
• Experience with SAP.
• Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.
• Authorized to Work in the U.S. without current or future need for visa sponsorship.

Responsibilities

• Customer Support (40%): Act as the focal point of contact for customers in the Americas regarding tool lease services. Process customer requests for tool lease quotations and incoming orders. Ensure smooth progress of order handling and follow up according to customer requirements. Proactively notify customers about their order status. Monitor and report customer KPIs.
• Tool Sale: Manage the end-to-end interfaces between supplier, customer, and internal organizations for all tool sales. Follow up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages. Support customer tool order packages and coordinate with tool services management in Hamburg to ensure efficient and timely order processing.
• Internal Team Interface (40%): Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status. Work closely with local repair shops (e.g., Hydro, Reel) and internal customers to ensure tools are properly maintained, repaired promptly, and optimized for maximum efficiency. Manage customer lease returns and Airbus stock (on-shelf) tool repairs and recertification.
• Reporting (20%): Report the status of available Airbus Prop. Tool recertification and lease return inventory. Collect, analyze, and implement lessons learned and corrective actions for missed tool lease/sale/repair opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree