Tool Crib Attendant

DGI Supply Career • Nashville, TN

2d

About The Position

The Tool Crib Attendant, also known as Customer Support Coordinator-2, manages Vendor Managed Inventory (VMI) programs and industrial vending solutions at an assigned customer location. The role coordinates customer needs, inventory management, productivity, and logistics, using industrial vending solutions to facilitate the flow of supplies. The attendant works independently and as part of a team, exercising a high level of trust while applying customer service, organizational, leadership, and communication skills. This is a Monday–Friday day-shift position.

Requirements

• Strong customer service and relationship-building skills.
• Excellent organizational, time-management, and attention-to-detail abilities.
• Self-motivated and able to work independently.
• Ability to lift up to 50 pounds.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Outlook, Excel, and Word.
• Passion, adaptability, customer focus, and a teamwork-oriented approach.
• Strong sense of urgency and accountability.
• Professional maturity, integrity, discipline, and a positive attitude.

Nice To Haves

• Experience with Vendor Managed Inventory (VMI) programs.
• Experience with industrial vending systems or inventory management solutions.
• Experience in industrial distribution, manufacturing, warehouse, or inventory environments.
• Experience managing inventory, shipping and receiving, and other warehouse processes.
• Mechanical aptitude and ability to perform basic equipment troubleshooting and repairs.
• Basic computer knowledge.

Responsibilities

• Manage tool crib operations at a customer site.
• Perform inventory management, including daily cycle counts, spot buys, post-counts, and correction of discrepancies.
• Assist with sales and customer service, manage inventory, and place and fulfill orders.
• Partner with the outside sales representative to identify opportunities to grow the customer relationship.
• Support the Outside Sales / Program Manager by identifying and documenting productivity gains and cost-saving opportunities.
• Serve as an operational contact for vendor relationships.
• Replenish vending equipment, the stockroom, and related virtual cribs daily.
• Quote, source, and partner with vendors for spot-buy opportunities; research tooling needs for the customer.
• Issue tools and equipment to workers and maintain records of items issued and returned.
• Perform daily housekeeping and sanitation of vending equipment, the stockroom, and related areas.
• Monitor reports and take action when needed, including expedite, cycle-counting, and ScaleMate error reports.
• Work with the inventory team to resolve issues, maintain floor stock levels, and adjust machines.
• Assist APS OPS Tech Support with repairing systems that are down.
• Perform preventive maintenance on equipment at the customer site.
• Handle the customer's day-to-day needs.
• Ship and receive inventory into the tool crib and distribute it across the customer site as needed.
• Follow the safety policies and procedures of DGI and customer facilities, including dress-code requirements and wearing steel-toed shoes at all times.
• Maintain an organized tool crib.
• Provide after-hours support if required, less than 5% of the time.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, short-term disability, and long-term disability benefits.
• Flexible spending account (FSA).
• 401(k) options.
• Career growth and advancement opportunities within DGI Supply.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed