Tolling Manager

Imerys•Chesapeake, VA

About The Position

The Tolling Manager coordinates and manages third-party toll manufacturing activities in the United States for Imerys’ Refractory, Abrasives & Construction business area. The role supports business growth and operational flexibility by coordinating outsourced processing activities, including milling, mixing, and packaging, in collaboration with tollers, internal industrial sites, and global and regional functional teams. The position reports directly to the Global Tolling Manager in Europe and functionally to the Site Manager in Norfolk, Virginia. It serves as a regional point of reference for third-party tollers, supporting compliance with Imerys’ business code of conduct, quality requirements, EHS standards, and applicable regulatory, contractual, and financial frameworks. The manager coordinates production planning, material flow, quality control, change management, supply, and profitability, and supports tolling partnerships, business reviews, and growth opportunities. The role involves regular visits to active tollers and up to 40% travel. The position is full-time and permanent.

Requirements

Bachelor’s degree or at least five years of equivalent experience in a similar industrial environment.
At least five years of experience in production, supply chain, technical support, or quality management.
Strong communication and interpersonal skills and a customer-service approach.
Structured, self-motivated, and committed to compliance, risk control, continuous improvement, and step evolution.
Strong stakeholder management and partnership-building skills.
Well organized, self-starting, autonomous, and results oriented.
Willingness to travel up to 40%.

Nice To Haves

Experience with third-party tolling.
Basic understanding of materials formulation, fill-and-pack technology, and common industrial processes.
Good knowledge of industrial subjects such as quality, EHS, and regulatory compliance.
Proficiency with Google Suites, common collaboration tools, social networks, and media.
SAP knowledge and experience.

Responsibilities

Manage or drive regional tolling activities, including production allocation, quality management, and supply and profitability reviews with existing tollers.
Coordinate material flows, production planning, quality control, and change management with internal industrial assets and functional support teams.
Serve as a key regional contact for third-party tollers, ensuring compliance with Imerys’ business code of conduct, quality requirements, EHS standards, and relevant regulatory, contractual, and financial frameworks.
Work with sales, supply chain, business planning, and product management to maintain a tolling supply base that delivers flexibility and reliability at a competitive total cost.
Replicate good practices across regions and implement tolling business processes through SAP; contribute to and improve master data and maintain information reliability in collaboration with global and regional teams.
Participate in weekly production reviews, monthly business reviews, project meetings, and monthly stock and supply reviews.
Administer or assist with subcontracting orders, purchasing management, stock monitoring, and invoicing.
Track, analyze, and consolidate tolling-related information to support business reviews, budgeting, and decision-making.
Establish and maintain regional tolling partnerships and support business growth opportunities involving new tolling capacity, portfolio optimization, and profitability management.
Visit active tollers regularly to maintain relationships, enforce management processes, address operational issues, support EHS and quality audits, drive timely responses to findings and action plans, investigate complaints, ensure resolution, measure performance, and promote continuous improvement.
Liaise with purchasing, legal, and hub management on contracting, compliance assurance, and product or service certification.