Tolling Manager

Imerys•Chesapeake, VA

About The Position

The Tolling Manager coordinates and drives third-party tolling activities in the United States for Imerys’ Business Area Refractory, Abrasives & Construction (RAC). The role manages production allocation, quality, supply, and profitability with existing tollers, while coordinating material flows, production planning, quality control, and change management with internal industrial assets and functional teams. The position reports directly to the Global Tolling Manager in Europe and functionally to the hosted Site Manager in Norfolk, Virginia. The Tolling Manager serves as a key contact for regional third-party tollers, ensuring compliance with Imerys’ code of conduct, quality requirements, EHS standards, and applicable regulatory, contractual, and financial frameworks. The role works across sales, supply chain, business planning, product management, purchasing, legal, and hub management to maintain a flexible, reliable, and cost-competitive tolling supply base. The position also supports tolling processes and data in SAP, consolidates tolling information for business reviews and decision-making, administers subcontracting and purchasing activities, and builds regional tolling partnerships to support business growth. Regular toller visits are required, with travel of up to 40%.

Requirements

Bachelor’s degree or at least five years of equivalent experience in a similar industrial environment.
At least five years of experience in production, supply chain, technical support, or quality management.
Good knowledge of industrial topics, including quality, EHS, and regulatory compliance.
Proficiency with Google Suites, common collaboration tools, social networks, and media for effective collaboration and communication.
Strong communication and interpersonal skills, with a customer-service approach.
Structured, self-motivated, and strongly committed to compliance, risk control, continuous improvement, and step evolution.
Strong stakeholder management and partnership-building skills.
Well organized, self-starting, autonomous, and results oriented.
Ability to travel up to 40%.

Nice To Haves

Specific experience with third-party tolling.
Basic understanding of materials formulation, fill and pack technology, and common industrial processes.
SAP knowledge and experience.

Responsibilities

Manage or drive regional tolling activities, including production allocation, quality management, and supply and profitability reviews with existing tollers.
Coordinate material flows, production planning, quality control, and change management with internal industrial assets and functional support teams.
Serve as a key contact for regional third-party tollers and ensure compliance with Imerys’ business code of conduct, quality requirements, and EHS standards, as well as relevant regulatory, contractual, and financial frameworks.
Work with sales, supply chain, business planning, and product management to maintain a flexible, reliable, and cost-competitive tolling supply base, and consult on tolling-related topics.
Replicate good practices across regions and implement tolling business processes through SAP; contribute to or improve master data and ensure information reliability in collaboration with global and regional teams.
Participate in regular business routines, including weekly production reviews, monthly business reviews, project meetings, and monthly stock and supply reviews.
Administer or assist with subcontracting orders, purchasing management, stock monitoring, and invoicing.
Track, analyze, and consolidate tolling-related information to support business reviews, budgeting, and decision-making.
Establish and maintain regional tolling partnerships and support growth opportunities involving new tolling capacity, portfolio optimization, and profitability management.
Visit active tollers regularly to maintain relationships and management processes, address operational issues, support EHS and quality audits, follow up on findings and action plans, investigate and resolve complaints, and measure performance and drive continuous improvement.
Coordinate with purchasing, legal, and hub management on contracting, compliance assurance, and product or service certification as required.