Tolling Coordinator

MOCOM Compounds Corporation•Duncan, SC

5d•Onsite

About The Position

To handle all customer requirements which includes but is not limited to order processing, purchasing, quotations, logistics and sample requests, etc. Also responsible for maintaining the product portfolio in the Americas sales region for tolling partners, including but not limited to portfolio management, budget preparation, product profitability, pricing, sourcing and addition of formulations. Since MOCOM adheres to ISO 45001 & 14001 (Safety and Environmental Standards) all employees have responsibilities that include maintaining a high awareness of quality, safety, environmental conservation of energy, water and resources.

Requirements

Computer literate with knowledge of current operating systems and software
Proficient use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Experience in office environment preferably in customer service
Experienced user of SAP modules strongly preferred
Ability to appropriately handle stress and work well under pressure
Ability to communicate, interact and work cooperatively with others
Ability to adapt and conform to shifting priorities and demands and execute accordingly
Ability to maintain regular and punctual attendance
Ability to work overtime as assigned
Ability to drive during the workday and/or travel as required
Ability to comply with all company policies and procedures
Be aware of Krahn Code of Conduct and comply with all aspects and guidelines
Avoid any situations which might conflict with anti-trust guidelines
Report any suspected fraudulent activity to the CFO

Responsibilities

Act as Customer Service Representative and Contact person for tolling customers
Process sales orders, price quotations, invoices, purchase orders, credit/debit memos, delivery notes and manage inventory including reporting for tolling customers
Entering of tolling customer complaints and follow up to ensure customer satisfaction
Responsible tolling inventory management as well as tolling material master data
Support the Sales Team in regards to customer contracts and/or agreements with tolling partners as well as forecasting
Miscellaneous filing, copying, mailing duties, ordering of office supplies, and set up checks for deposit
Attend workshops, trade shows and conferences to keep up-to-date on changes in industry
Network with industry business people and lobby groups
Support and follow through with additional tasks and projects for Product Management
Participate in customer and supplier meetings as required
Act as substitute/back-up for the Production Planning position
Ensure the process related activities comply with the requirements of IATF 16949, ISO 9001, ISO 14001, ISO 45001, ISO 17025 (sampling), VDA 6.3 or customer specific requirements
All other duties as assigned