Tolling Analyst

HDR•New York, NY

About The Position

HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we’re looking for a Tolling Analyst to help us deliver innovative solutions to tolling agencies across the country. At HDR, you’ll join a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what’s possible. Our people are our pride—smart, driven, and always ready to support one another. As a Tolling Analyst, you’ll play a key role in supporting project teams through data analysis, research, reporting, and the development of technical work products. You’ll also assist project managers with scopes, schedules, and budgets, and have the opportunity to grow into a tolling specialist or consulting generalist—depending on your interests and strengths.

Requirements

Bachelor's degree
An attitude and commitment to being an active participant of our employee-owned culture is a must

Nice To Haves

Bachelor's degree in engineering, planning, business, data analytics, or related fields
4 years of experience.
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint.
Strong background in statistical analysis, reporting, and data visualization
Excellent written and communication skills.
Ability to handle a wide variety of tasks simultaneously requiring different skill sets.
Ability to adapt to the needs of our clients and work outside of one’s comfort zone.
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities.
Experience in business or technical management consulting.
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred

Responsibilities

Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities.
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Create deliverables including reports, presentations, diagrams, and models
Assess end-user experience for both customers and agents
Assist with scopes of work, cost estimates, contracts, and procurement documents
Support toll program management tasks including design reviews and operational oversight
Learn and apply HDR’s project management and QA/QC processes
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery.
Assist with business development efforts, including writing or reviewing proposals.
Grow business development skills through industry engagement
Perform other duties as assigned.