Senior IT Project Manager - Tolling Systems

Conduent • Florham Park, NJ

1d • Hybrid

About The Position

The Senior IT Project Manager will oversee end-to-end management of tolling back-office systems, ensuring seamless operations, timely delivery of projects, and strong coordination between internal IT teams, Customer Service Center (CSC), and client stakeholders. This role plays a key part in maintaining system integrity, resolving operational issues, and managing enhancements and change requests efficiently.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred)
• 7+ years of IT project management experience, preferably within transportation, tolling, or large transactional systems
• Strong understanding of back-office systems, CSC environments, and system integration workflows
• Experience managing Operations & Maintenance (O&M) environments and change control processes
• Strong stakeholder management and client communication skills
• Experience working with Agile, Waterfall, or hybrid project management methodologies
• Proficiency with tools such as Azure DevOps, ServiceNow, and MS Project
• PMP or equivalent certification preferred
• Willingness and ability to travel up to 25% as needed to support client engagement, projects delivery, and key stakeholder meetings.

Nice To Haves

• Master’s degree
• PMP or equivalent certification

Responsibilities

• Leading the planning, execution, and delivery of IT projects supporting tolling back-office systems and CSC operations
• Serving as the primary liaison between CSC IT teams, third-party vendors, and client stakeholders
• Coordinating and managing Operations & Maintenance (O&M) issues, ensuring timely resolution and adherence to SLAs
• Tracking and managing change requests and change orders from initiation through implementation
• Developing and maintaining detailed project plans, schedules, and resource allocations
• Monitoring project performance and providing regular progress updates to leadership and clients
• Overseeing system updates, patches, and releases to ensure minimal disruption to operations
• Facilitating stakeholder meetings and technical reviews to align on priorities and project goals
• Partnering with technical teams to identify process improvements and system optimization opportunities
• Ensuring compliance with security, regulatory, and contractual requirements

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior