TOC Engineer

Toyota North America • Plano, TX

2d

About The Position

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Configuration Management Engineer. Reporting to the National Manager of the TOC, the person in this role will play a key role in the governance, care and feeding, and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports our technology needs.

Requirements

• Bachelor’s degree in information technology, Business, or related field (or equivalent experience)
• Basic understanding of IT Service Management (ITSM) concepts
• Familiarity with navigating the ServiceNow platform
• Strong attention to detail and focus on data accuracy
• Ability to follow documented processes and standards
• Good written and verbal communication skills
• Willingness to learn ServiceNow configuration, workflows, and catalog best practices
• Ability to work collaboratively with service fulfillment and operations teams

Nice To Haves

• Exposure to ServiceNow Request Fulfillment or Service Catalog modules
• Basic awareness of workflows, approvals, and SLAs
• ITIL Foundation knowledge or certification
• Prior experience supporting IT operations or service management teams

Responsibilities

• Support day‑to‑day ServiceNow Request Management activities, including monitoring, triaging, and routing service requests
• Ensure requests contain complete and accurate information before fulfillment
• Assist with the end‑to‑end request lifecycle (submission, approvals, fulfillment, closure)
• Maintain and update ServiceNow Service Catalog items, order guides, and request forms
• Perform basic catalog updates such as descriptions, variables, instructions, and classifications
• Validate that catalog items are clear, usable, and aligned to standardized processes
• Assist with testing new or updated catalog items prior to production release
• Identify request issues, delays, or data quality concerns and escalate appropriately
• Support fulfillment teams to help meet SLAs and operational expectations
• Run standard ServiceNow reports related to request backlog, volume, and aging
• Follow established ITIL‑aligned processes and catalog governance standards
• Assist with documentation, operational reviews, and audit support related to request fulfillment

Benefits

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree