Lead TOC Engineer

Toyota North America • Plano, TX

3d

About The Position

The Toyota Financial Services Technology Operations Center (TOC) is seeking a passionate and highly motivated Lead TOC Engineer. This role reports to the National Manager of the TOC and will be instrumental in the governance, maintenance, and enhancement of our Configuration Management Database (CMDB). The Lead TOC Engineer will collaborate with various stakeholders and Engineering teams to ensure an accurate and reliable CMDB that supports our technology requirements.

Requirements

• 5+ years of experience with ServiceNow development and administration.
• 3+ years of experience in ITAM (HAM/SAM), ITOM, and CMDB/CSDM.
• 2+ years of hands-on experience with JavaScript, Glide APIs, Flow Designer, and integrations.
• Proven SME mindset related to architecture, process, and governance ownership.
• Experience in automation, asset accuracy, and operational improvements.

Nice To Haves

• ServiceNow certifications (CSA, CIS-ITAM, CIS-ITOM).
• 1+ years of experience with license compliance, audits, and optimization.
• 1+ years of experience with SOX / audit controls and enterprise asset governance.
• 1+ years of experience with ITIL / SACM and Agile delivery.

Responsibilities

• Act as a Subject Matter Expert (SME) across IT Asset Management (ITAM), IT Operations Management (ITOM), and CMDB/Configuration Service Data Model (CSDM).
• Own the end-to-end asset lifecycle and Hardware Asset Management (HAM)/Software Asset Management (SAM) capabilities.
• Design and build Discovery, Service Mapping, CMDB health monitoring, and integrations.
• Deliver ServiceNow development, including workflows, scripts, APIs, and automation.
• Drive data quality, governance, and readiness for audit and compliance.
• Partner across IT, Finance, and Audit to enable cost transparency and optimization.

Benefits

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs.
• Tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match.
• Annual retirement contribution from Toyota.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed