To Go

M CROWD RESTAURANT GROUP•Dallas, TX

4d•Onsite

About The Position

The To Go position will provide friendly, attentive service to guests placing takeout orders. This role ensures that orders are accurately prepared, packaged, and ready for pickup, creating a positive and seamless experience for every guest.

Requirements

Must be 18 years of age or older
Minimum one year experience as a server or host/hostess
Must possess strong customer service and interpersonal skills
Basic knowledge of dining room operations and service procedures
Must be authorized to work in the U.S.
Valid Food Handlers Certification
Valid Alcohol Service Certification
Strong customer service and hospitality skills
Ability to accurately take and prepare to go orders
Knowledge of menu items, ingredients, and packaging standards
Attention to detail and commitment to food quality and presentation
Ability to multitask and work efficiently in a fast paced environment
Proficiency in basic math, with the ability to accurately handle cash, credit card, and other payment transactions while operating a point of sale (POS) system.

Responsibilities

Welcome and greet guests, ensuring they feel comfortable and receive attentive, personalized service
Inform guests of specials and menu changes
Answer phone calls following hospitality standards
Make guest focused recommendations you genuinely feel your guests will enjoy
Answer questions about our food, beverages and other restaurant functions and services
Manage all third party delivery and to go order operations, ensuring accuracy, timely fulfillment, and exceptional guest service
Take food and beverage orders from guests, enter orders in our point of sale system which relays orders to the kitchen and bar
Package/deliver food and beverages from kitchen and bar to guests in a timely matter
Ensure that to go orders are packaged according to standards including all condiments and utensils
Assist guests by delivering orders to their vehicle when needed
Perform side work at the start and end of each shift as required by service station assignment.
Maintain clean service areas
Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Prepare final bill, accept payment, process credit card charges or make change (if applicable)
Thank guests for their visit and invite them to return
Be available to fill in as needed to ensure the smooth and efficient operation of the to go section of the restaurant as directed by the restaurant manager or director
Must be a team player and be able to work in fast paced environment