To-Go Specialist

Miller's Ale House•Homestead, FL

About The Position

The To-Go Specialist helps provide customers with a pleasant, smooth pickup experience by serving food and drinks, communicating with guests and delivery drivers, and coordinating with other team members. The role follows the restaurant’s To-Go service steps and service standards, maintains accurate orders and a clean, organized, stocked work area, and supports other Front of House functions as needed. The position requires strong communication, teamwork, multitasking, and cash-handling skills in a fast-paced restaurant environment.

Requirements

Must be a minimum of 18 years of age unless otherwise dictated by state law.
Strong communication skills and the ability to work independently as well as with a team.
Ability to multitask and work in a fast-paced environment.
Ability to work with numbers and handle cash.
Basic reading and handwriting skills and ability to operate restaurant point-of-sale software.
Ability to remain standing for extended periods.
Ability to bend, squat, and lift up to 20 pounds for short distances.
Ability to work with varying noise levels.
Ability to communicate frequently with managers, team members, and guests and exchange accurate information.

Responsibilities

Arrive on time as scheduled and in full uniform.
Use standard greetings and telephone etiquette when speaking with guests by phone.
Greet guests and delivery drivers warmly and acknowledge guests who come within five feet.
Follow the To-Go steps of service in the training materials and adhere to Miller’s Ale House service standards.
Work with team members to fulfill guest needs in a timely manner.
Maintain menu knowledge, answer guest questions including food allergy questions, and ensure order accuracy.
Keep work areas neat, organized, stocked, and clean, following food-handling and sanitation protocols.
Notify management immediately of potential issues involving guests, team members, or long ticket times.
Wash hands every 30 minutes during the shift.
Serve food and alcohol according to company standards and state service requirements.
Work with team members to ensure safety and sanitation protocols are followed.
Support other Front of House functions as needed and treat restaurant responsibilities as shared by all team members.
Communicate positively with team members and management to keep them informed.
Provide exceptional service throughout the shift.
Set team members up for success at shift change by ensuring side work and stations are properly stocked.