To-Go Specialist

Miller's Ale House•Homestead, FL

7d•Onsite

About The Position

The To-Go Specialist helps customers have a pleasant, smooth pickup experience by providing exceptional service, maintaining accurate orders, and working with other Team Members to meet Guest needs. The role follows Miller’s Ale House service, food handling, safety, and sanitation standards. Specialists keep their work areas clean, organized, stocked, and ready for the next shift; communicate potential issues to Management; and may support other Front of House functions as needed. The position involves standing for extended periods, bending, squatting, and lifting up to 20 pounds for short distances, as well as frequent communication with Managers, Team Members, and Guests.

Requirements

Must be a minimum of 18 years of age unless otherwise dictated by state law.
Strong communication skills and ability to work independently as well as with a team.
Ability to multitask and work in a fast-paced environment.
Ability to work with numbers and handle cash.
Basic reading and handwriting skills.
Ability to operate restaurant point-of-sale software.
Ability to remain standing for extended periods.
Ability to bend, squat, and lift up to 20 pounds for short distances.
Ability to communicate frequently with Managers, Team Members, and Guests and exchange accurate information.

Responsibilities

Arrive on time as scheduled and in full uniform.
Use standard greetings and telephone etiquette when speaking with Guests by phone.
Greet Guests and delivery drivers warmly, and acknowledge Guests who come within five feet.
Follow the To-Go steps of service and Miller’s Ale House service standards.
Work with Team Members to fulfill Guest needs in a timely manner.
Maintain menu knowledge to answer Guest questions, including food allergy questions, and ensure order accuracy.
Keep work areas neat, organized, clean, sanitized, and properly stocked, following food-handling and sanitation protocols.
Leave the work area clean and ready for the next scheduled To-Go Specialist.
Notify Management immediately of potential issues involving Guests or Team Members, or long ticket times.
Wash hands every 30 minutes throughout the shift.
Serve food and alcohol in accordance with company standards and state service requirements.
Coordinate with Team Members to ensure safety and sanitation protocols meet company standards.
Support other Front of House functions as needed and take shared responsibility for restaurant operations.
Communicate positively with Team Members and Management to keep them informed.
Provide exceptional service throughout the shift.
Set Team Members up for success at shift change by ensuring side work and stations are properly stocked.