TM Implementation Specialist Sr.

Amerantbank•Miramar, FL

About The Position

The Treasury Management Implementation Specialist Senior leads the end-to-end implementation of Treasury Management products, ensuring accurate, timely, and client-focused onboarding. This role partners with Sales and internal teams to validate information, coordinate setup, and deliver solutions in compliance with service level agreements and regulatory requirements. As a subject matter expert, the Specialist supports client and internal inquiries, maintains high-quality documentation, and contributes to process improvement, performance monitoring, and risk mitigation efforts.

Requirements

Bachelor's Degree in Business, Management, Finance or related experience
5+ years working with treasury management products and experience in implementation and document requirements.
Ability to communicate effectively verbally and in writing
Ability to multitask, troubleshoot and provide short and long term resolution
Knowledge of bank operations preferred
Bilingual (English/Spanish)
Proficient using Microsoft Office Product Suite including: MS Outlook, MS Word, MS Excel and MS PowerPoint

Responsibilities

Lead end-to-end implementation of Treasury Management products, including Business Online Banking, ACH, Remote Deposit Capture (RDC), and Positive Pay (Check/ACH), ensuring accurate setup and delivery within established service level agreements (SLAs) and client expectations.
Partner with internal stakeholders to gather required documentation and ensure completeness, accuracy, and timely submission of all implementation materials.
Validate all incoming client information for accuracy and completeness, ensuring proper documentation and storage within the document management system (ImageCenter).
Maintain comprehensive and audit-ready documentation of all implementation activities, including client communications, system configurations, and issue resolution, in compliance with internal policies and regulatory standards.
Serve as a subject matter expert on Treasury Management products and services, providing accurate, timely guidance to internal partners and clients, while remaining current on product enhancements, system updates, and new offerings.
Monitor and report on team performance, including task completion, client interactions, and quality/evaluation metrics for Treasury Management Specialists and Senior Specialists on a monthly basis.
Execute and support special projects and strategic initiatives as assigned, contributing to process improvements and operational efficiencies.
Demonstrate strong organizational and time management skills, with the ability to manage multiple priorities independently while maintaining attention to detail and sound judgment.
Ensure all assigned tasks are completed through to resolution with minimal supervision, while effectively collaborating within a team environment.
Identify, assess, and escalate potential risks, and recommend appropriate mitigation strategies to the Risk Management Committee to safeguard earnings, capital, and regulatory compliance.
Ensure adherence to all applicable regulatory requirements, including BSA, USA PATRIOT Act, OFAC, and AML guidelines, by implementing and maintaining effective controls and preventive measures.
Perform additional duties and responsibilities as assigned by management.