Titling Specialist

Caribou Financial • Denver, CO

12h • $24 - $26 • Onsite

About The Position

Caribou is seeking a Titling Specialist to join its Denver Titling team. The role supports customers through the auto refinance process by managing the documents and communications needed to transfer liens accurately and on time across all 50 states. It is a high-volume, detail-oriented position in which consistency, follow-through, and prioritization affect the customer experience. The essential functions must be performed onsite in Caribou’s Denver, Colorado office.

The specialist processes electronic and physical titling documents, communicates with customers, lenders, and jurisdictional organizations, tracks files across internal databases and platforms, and coordinates with external titling partners and government agencies. The role also involves document shipping, remote wet-ink signing support using LongPen technology, sharing jurisdictional research, and maintaining and auditing document storage in the Denver office.

The position requires weekday availability between 7 AM and 7 PM based on business needs; standard shifts are 8 AM to 5 PM or 9 AM to 6 PM. Attendance on weekdays is mandatory during the initial two-week onboarding. Consistent attendance, availability, and active engagement throughout the scheduled shift are required. A pre-employment background check is required.

Requirements

• Exceptional attention to detail and a track record of accuracy in high-volume work.
• Experience managing complex, multi-step workflows across multiple web-based platforms simultaneously, accurately tracking file progress, and meeting SLAs without close supervision.
• Experience in document-heavy, process-driven work; relevant backgrounds include mortgage processing, insurance claims, medical records, government or DMV processing, legal administration, or similar fields.
• Clear and professional communication across phone, email, text, and mail.
• Ability to work through ambiguous situations, independently research jurisdictional requirements, and escalate findings so gaps can be documented and resolved.
• Experience with inbound and outbound shipment management and document generation on digital platforms.
• High proficiency in Google Workspace.
• Availability to work weekdays between 7 AM and 7 PM based on business needs; standard shifts are 8 AM to 5 PM or 9 AM to 6 PM.
• Mandatory weekday attendance during the initial two-week onboarding.
• Ability to lift and carry up to 50 pounds and to walk, stand, crouch, kneel, and bend for extended periods to access office equipment and filing systems.
• Consistent attendance, availability, and active engagement throughout the full scheduled shift.
• Successful completion of a pre-employment background check.

Nice To Haves

• Titling experience.
• An active Notary Public commission.
• Bilingual Spanish/English.

Responsibilities

• Receive, upload, review, and submit electronic and physical titling documents to complete auto refinancing and ensure lien perfection.
• Contact customers, lenders, and jurisdictional organizations by phone, text, email, and mail to obtain missing documents and confirm loan payoff details.
• Navigate and update internal databases, proprietary platforms, and tracking tools to manage file progress and meet service-level agreements.
• Submit files to external titling partners and manage active holds with partners and jurisdictional agencies.
• Interpret rejection reasons and resolve outstanding requirements with minimal direction.
• Create and manage incoming and outgoing document shipments to customers, lending partners, and jurisdictions.
• Facilitate remote wet-ink signing sessions using LongPen technology, including preparing sessions, verifying electronic documents, troubleshooting basic hardware and software connectivity issues, and maintaining files after sessions in accordance with departmental SOPs.
• Share jurisdictional research and contribute to team meetings to improve refinance and lien filing processes.
• Manage and periodically audit document storage in the Denver office for compliance.

Benefits

• Competitive compensation of $24 per hour to $26 per hour.
• Equity options.
• 401(k) retirement plan.
• Parking and transit assistance for the downtown Denver office.
• Generous paid time off, including Flexible Time Off for all employees.
• 100% paid parental leave for all parents.
• Highly subsidized medical, dental, and vision plans.
• Company-paid mental health, disability, and basic life insurance.
• Optional HSAs with Caribou contributions, FSAs, supplemental life and health insurance, legal insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed