Titling Specialist

Amur Equipment Finance Inc•Grand Island, NE

2d•Onsite

About The Position

The Title Specialist is responsible for gathering documentation to send titles to the title agencies for processing and verifying that all information is correct, which includes sales tax, matching documentation, assignments, signatures, etc. They will ensure that original titles (perfected and non-perfected) are checked in a timely manner. Customer requests for title issues are resolved. Work with the title agency and Docs/Funding to ensure follow-up is completed on all outstanding titles. All titles are received within the timeline set forth. In addition, a title specialist will assist in communications with internal requests for title status updates.

Requirements

Thorough knowledge of internal and industry standard Title procedures, compliance, and applicable requirements
Well-developed planning, time management, and organizational skills
Ability to handle multiple tasks during a constantly fluctuating workload.
Demonstrated leadership and negotiation skills
Ability to effectively plan and execute strategies
Strong training, coaching, and motivational skills
Excellent written and verbal communication skills
Commitment to exemplifying the highest integrity and professional business standards.
Highly proficient in MS Office, including Excel, Word, and Access, as well as Internet-based solutions and information sources and AmurEF lease management platforms (e.g., Lease Plus, Aspire, SSRS)

Nice To Haves

Associate degree in Business/Finance/Accounting or equivalent
Two (2) to five (5) years related experience preferred

Responsibilities

Create Title packets, verifying that all information is correct, including sales tax, title assignments, and all corresponding documentation matches.
Works with internal departments with title follow-up on outstanding originals, perfected and correcting errors.
Completes follow-up to ensure title perfection is completed in a timely manner.
Check-in of paper titles and ELT’s daily.
Filing of original documents.
Documenting all communications internally and externally in appropriate platforms.
Ensure the title packets are completed within SLA.
Prepare Audit checks from internal and external sources to ensure title perfection has been completed.
Perform title lien checks to confirm lien placement on titles to reduce outstanding title issues.
Coach, train, and mentor Title Specialists and other department teams with accurate, consistent, and timely information when required on the title process.
Display patience and a positive attitude with all customers, internal and external.
Resolve incoming title issues by providing accurate, valid, and complete information in a timely manner.
Assists in escalated customer calls and disputes with exemplary service and maintains professional phone etiquette.
Works with the Title Supervisor to ensure customer-centric service is delivered in a superior manner within the department.