Ascentium Titling Documentation Specialist

Regions Bank • Houston, TX

8d • $41,903 - $49,883 • Onsite

About The Position

At Ascentium Capital, the Titling Documentation Specialist functions as primary personal contact between sales associates, Ascentium Capital executives, credit, and customer service personnel on all loan/lease documentation. In addition, they serve as secondary contact for vendors and customers for questions about the loan/lease documentation. Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Requirements

• High School Diploma or GED
• One (1) year of experience in lease, loan, or mortgage documentation
• Able to apply basic understanding of accounting principles, specifically related to financial transactions
• Able to identify process improvement opportunities by participating in problem-solving activities
• Adaptability to manage and navigate to evolving procedures and company policies
• Outstanding proof-reading skills
• Possesses basic understanding of the flow of title ownership
• Strong ability to manage and resolve escalated issues effectively and professionally
• Strong attention to detail and ability to identify inconsistencies or fraudulent indicators in documentation

Nice To Haves

• Bachelor’s degree
• Basic knowledge of banking regulations and compliance, especially related to customer information and asset titling
• Experience with account management software systems
• Commercial/Consumer Titling experience

Responsibilities

• Prepares customer document package and titling documents, ensuring they are executed accurately, efficiently, and completed within established guidelines according to approval terms
• Manages assigned documentation queue(s) to ensure proper workflow
• Processes and oversees ownership transfers on titled assets, ensuring all legal and compliance steps are followed
• Maintains knowledge of private party sale transactions related to titled assets and ensure proper documentation and ownership transfer
• Verifies title documents for accuracy while monitoring accounts for potential fraud
• Identifies situations in which original title documents are needed in lieu of copies
• Ensures perfection documentation is in place for UCC filings and/or Lienholder add for titling
• Reviews and maintains vehicle documentation and title information
• Maintains confidentiality and protects sensitive customer data in accordance with bank policies and privacy regulations
• Provides outstanding customer service (during outbound/inbound calls and while responding to voicemails, emails) when necessary, meeting service level agreements, and de-escalating situations
• Requires properly prepared sales quotes/invoices are obtained to ensure correct vendor’s, payee’s and referral sources are funded
• Communicates appropriately and effectively with all levels including management, credit associates, finance associates, and customers
• Coordinates and provides Sales/External Vendor Partners with itemized lists of documentation and credit contingencies needed to close and fund the loan
• Communicates with sales associates on documentation generation as well as terms and conditions, company procedures, and banking policies including KYC (Know Your Customer) and other regulatory requirements
• Ensures compliance with applicable internal and external policies and regulations
• Arranges loan in internal all in one financial operating system for booking into lease accounting system
• Processes and scans all documents into image archive system according to company policies and procedures
• Identifies fraud, discrepancies, and risks associates with customer and vendor documentation – collaborating with the Quality Control team when necessary
• Meets monthly booked volume goals and Quality Control review standards, ensuring high level of accuracy and compliance
• Maintain up-to-date knowledge of state vendor titling rules and guidelines to ensure compliance with state-specific requirements for titling
• Stays abreast of high-level laws & requirements for perfecting liens and updating internal processes to align with state titling and form requirement changes

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED