Title Specialist

RBGlobal•Derby, CO

2d•$21 - $26

About The Position

The Title Specialist secures and processes the documents needed to transfer vehicle title ownership for insurance and remarketing customers. The role includes compiling and reviewing documents, entering title information into IAA’s operating system, completing title transfer applications, communicating with customers and vehicle owners, and resolving title discrepancies and transfer problems. Compliance with applicable state laws and buyer requirements is essential. Where IAA is authorized to act as a state processing authority, the Title Specialist may also work within state systems. The role provides customer support through mail, email, telephone, and direct contact, and performs related clerical and office duties. It follows established procedures under close supervisor direction, protects confidential customer information, and adheres to records-retention policies. The position is part of Yard Operations, which supports the company’s vehicle auction activities.

Requirements

1–2 years of state or national title-processing experience.
2–3 years of previous knowledge of title and salvage-title requirements.
Experience maintaining customer databases.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

Review and process documentation for insurance and remarketing customers.
Process incoming salvage titles from multiple states and prepare them for sale.
Maintain current knowledge of title and salvage laws and regulations across multiple states.
Provide timely customer service and support to external and internal partners, offering solutions as appropriate.
Provide customer support through mail, email, telephone, and direct personal contact.
Review and enter title work for customers.
Complete applications to transfer title ownership.
Enter information from state-issued titles into the IAA operating system.
Respond to customer questions, complaints, and requests.
Resolve problems encountered while transferring title ownership.
Perform word-processing assignments, filing, and related clerical duties.
Follow established procedures under the close direction of a supervisor.
Assist with other office functions as needed.
Immediately report company policy violations to a supervisor or manager.
Protect confidential personal customer information and follow state and company records-retention policies and procedures.
Develop employees as part of a progression plan.
Maintain a culture of responsibility, accountability, integrity, and execution across the span of control.
Perform other duties as assigned by management.