Title Officer
About The Position
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Title Officer you will respond to communications via multiple mediums in compliance with corporate policies and procedures and aligned with FCT’s values.
Requirements
- Graduate of a law clerk/legal admin program or equivalent experience is required
- Minimum of 6 months experience with the end to end real estate transaction cycle
- Exceptional phone manner with strong communications and interpersonal skills
- Proven ability to problem solve and prioritize issues.
- Possess strong attention to detail with the ability to manage competing priorities within a busy office environment
- Strong understanding of basic mathematic principles
- Detail oriented and proven ability to multi-task in a fast paced environment
- Ability to exercise good judgment in protecting confidential information
- Intermediate computer skills in MS Office and Outlook
Responsibilities
- Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes.
- Develop internal and external partnerships to enhance overall customer service experience
- Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying -Underwriting Guidelines, as applicable, to all files
- Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
- Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements
- Accountable for to maintain up to date knowledge on all corporate and lender policies and procedures and apply as applicable
- Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements
- Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing
- Action Lender Reports as required
Benefits
- Employee and Family Assistance Program (EFAP)
- Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays
- Generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities
- Charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
