Title I Career Planner

State of Iowa • Council Bluffs - 51501 - Pottawattamie County, IA

5d • Hybrid

About The Position

Iowa Workforce Development is seeking a Title I Career Planner for the Iowa WORKS office in Council Bluffs, Iowa. The role provides career coaching and employment support to job seekers, connects customers with training and employment opportunities, and assists businesses with recruitment and use of the Iowa WORKS system. The position also supports unemployment claimants with re-employment activities and performs duties related to unemployment insurance claims and appeals.

The schedule is Monday through Friday, 8:00 AM to 4:30 PM. Hybrid telework and alternate schedules may be available after six months of employment and completion of training.

Requirements

• Meet at least one of the following minimum qualifications: graduation from an accredited four-year college or university with a degree in any field; four years of full-time experience in career services, teaching or training to improve skills, job coaching, human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, employment-related assessments, or job placement; a combined total of four years of qualifying education and/or full-time experience, with 30 semester hours of accredited college or university coursework counting as one year of full-time experience; or current, continuous experience in the state executive branch that includes 12 months of full-time work as a Workforce Associate.
• New hires must be authorized to work in the United States and will be verified through E-Verify.
• Applicants for employment with Iowa Department of Workforce Development must not have a current, ongoing overpayment balance with Iowa Workforce Development unless a payment plan is in place.
• Selected positions are subject to a criminal background check.

Responsibilities

• Provide courteous, respectful, and professional service to internal and external customers; greet customers promptly and determine their needs.
• Build respectful relationships with coworkers and partners, collaborate with American Job Center team members, provide feedback and potential solutions, and provide first-day service to Veterans.
• Coach, motivate, and encourage job seekers in their job searches and help them build personal and job skills to support successful employment.
• Assist customers with preparing and tailoring resumes and cover letters, facilitate mock interviews, and identify ways to improve interview responses.
• Process paperwork for partner and team programs and services; refer customers to appropriate workshops and employment events.
• Facilitate in-person or virtual workshops and one-on-one appointments, and update workshops and presentations as information changes.
• Accurately document services, appointments, and other pertinent information in database systems; send and receive work-related customer documents.
• Answer questions about employment and training opportunities, match job candidates to career opportunities in the Iowa WORKS System, make partner referrals, and provide current labor market information.
• Provide direct recruitment services to businesses and guidance on using the Iowa WORKS system; identify potential employer customers and help develop and implement customized recruitment strategies and events.
• Follow up with job seekers and businesses, maintain employer information in the case management system, critique and enter job orders and referrals, and network with businesses to understand hiring practices and needs.
• Connect unemployment claimants with American Job Center re-employment activities and follow unemployment administration rules and Iowa law when assisting customers with claims and questions.
• Review salary histories, cross-reference database systems to verify personal identification information, and adjudicate claim issues in accordance with unemployment insurance laws.
• Provide information about unemployment insurance appeals and prepare for and participate in appeal hearings related to issued adjudication decisions.

Benefits

• Health, dental, and vision insurance.
• Paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• IPERS retirement package and an optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free life and long-term disability insurance, with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs.

What This Job Offers

• Job Type: Full-time