Career Planner

State of Iowa • Decorah - 52101 - Winneshiek County, IA

5d • Hybrid

About The Position

Iowa Workforce Development (IWD) is seeking a Career Planner for the Iowa WORKS office in Decorah, Iowa. The role supports job seekers and employers through career coaching, employment services, employer recruitment support, and unemployment insurance re-employment activities. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Hybrid telework and alternate schedules may be available after six months of employment and completion of training.

Career Planners provide customer service, help job seekers develop job-search and employment skills, support resumes and interview preparation, facilitate workshops and appointments, and document services in database systems. They also connect customers with employment and training opportunities, provide labor market information, support employers with recruitment and the Iowa WORKS system, and assist unemployment insurance claimants with re-employment and claims-related questions in accordance with Iowa law.

Requirements

• Meet at least one minimum qualification: graduate from an accredited four-year college or university with a degree in any field; have four years of full-time experience in career services, teaching or training to improve skills, job coaching, human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, employment-related assessments, or job placement; have an equivalent combination of education and qualifying full-time experience, with 30 semester hours of accredited coursework equaling one year of full-time experience; or have current, continuous state executive branch experience that includes 12 months of full-time work as a Workforce Associate.
• New hires must be verified through E-Verify within the required timeframe to confirm authorization to work in the United States.
• Applicants with a current, ongoing overpayment balance with Iowa Workforce Development must have a payment plan in place.

Responsibilities

• Provide courteous, respectful, and professional service to internal and external customers, including promptly greeting customers entering the Iowa WORKS Center.
• Ask customers appropriate questions to determine the services they need or are seeking.
• Build respectful relationships with coworkers and partners, collaborate with American Job Center team members, and share feedback and potential solutions with the team or leadership.
• Provide first-day service to Veterans.
• Coach, motivate, and encourage job seekers on job-search activities and help them build personal and job skills to support successful employment.
• Assist customers with preparing and tailoring resumes and cover letters, and facilitate mock interviews with feedback on improving interview responses.
• Process paperwork for partner organizations and team programs and services.
• Refer customers to appropriate workshops and employment events.
• Facilitate workshops and one-on-one appointments in person or through virtual conferencing, and update workshops and presentations as information changes.
• Accurately document services, appointments, and other pertinent information in database systems, and send and receive work-related customer documents.
• Answer questions about employment and training opportunities.
• Match candidates with career opportunities through the Iowa WORKS system and provide appropriate partner referrals and current labor market information.
• Provide businesses with recruitment services and guidance on using the Iowa WORKS system.
• Identify potential employer customers and participate in developing and implementing customized recruitment strategies and events.
• Follow up with job seekers and businesses, and use case management systems to track and maintain employer information.
• Critique and enter job orders and referrals into the Iowa WORKS system, and network with businesses to understand hiring practices and employer needs.
• Connect unemployment claimants with American Job Center re-employment activities.
• Follow unemployment administration rules and Iowa law when assisting customers with unemployment insurance claims, questions, and concerns.
• Use database systems to review salary histories, cross-reference systems to verify personal identification information, and adjudicate claim issues in accordance with unemployment insurance laws.
• Provide information about unemployment insurance appeals and prepare for and participate in appeal hearings related to adjudication decisions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual
• IPERS retirement package and an optional deferred compensation retirement plan
• Flexible Spending Accounts for medical and dependent care
• Free life insurance
• Free long-term disability insurance, with the option to purchase additional coverage
• Employee Assistance Programs
• Discount Programs

What This Job Offers

• Job Type: Full-time