Title Clerk

Copart•Dallas, TX

15d•$21 - $24•Onsite

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform. We connect vehicle sellers with over 750,000 buyers in more than 190 countries through our network of over 200 facilities worldwide. Our mission is to provide an unmatched experience, driven by our people, processes, and technology. The Title Specialist will be responsible for the daily processing of vehicle titles, ensuring compliance with state and local regulations and Copart policies. This role involves answering questions, providing support, and facilitating a positive customer experience by offering solutions. The Title Specialist will also maintain file documentation, update customers on file status, and ensure accurate titling records. This position requires significant interaction with customers, ranging from the general public to high-level managers, both in person and over the phone, making the Title Specialist the face of the company.

Requirements

HS diploma.
Two years customer service experience.
One year vehicle title processing.
Computer proficiency (MS Office Word / Suite).
Basic 10 Key proficiency.
Excellent customer service skills and attitude.
Excellent communication skills - verbal and written.
Must be able to work under pressure and meet time sensitive deadlines.
Must be able to multi-task.
Must be able to work independently with little supervision.
Must be able to view a computer screen for a significant portion of the work day.
Strong attention to detail.
Numeric and alphabetic filing skills are mandatory.

Nice To Haves

Title knowledge of local and surrounding states is preferred.
Strong organizational skills.
Notary license preferred.
Bilingual a plus.

Responsibilities

Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
Provide excellent customer service to all internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
Communicate with customers via email or verbally to handle title issues daily.
Build relationships and develop a professional rapport with DMV and sellers.
Maintain title bin filing as necessary.
Performs other duties as assigned.