Title and Registration Specialist I

Lithia & Driveway•Walnut Creek, CA

2d•Onsite

About The Position

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles. Dealership Accounting teams are essential partners in our success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career in a fast-paced, dynamic environment. Join us and be part of a team where your impact truly drives our goal of Auto Done Easy!

Requirements

1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred
Strong attention to detail
Communicate accurately
Increased ability to quickly assimilate to the needs of the role, while able to work independently
High school diploma preferred
High School graduate or equivalent, 18 years or older required.

Responsibilities

Print, review, and analyze inbound purchase of a vehicle's consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Print, review, and analyze outbound sale of a vehicle's contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Be comfortable working directly with customers when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Be comfortable working directly with government personnel when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate with customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Meet performance standards of accuracy, cure rates, and efficiency as established by the Company
Additional work and tasks as needed