Director, Title & Registration

Element Fleet Management • Baltimore, MD

4d • $132,500 - $182,160 • Onsite

About The Position

We’re looking for a Director, Title and Registration to join our team. In this role, you will be accountable for end-to-end ownership of Element’s title, registration, and compliance lifecycle across the United States and Canada. This role exists to deliver a reliable, efficient, and client obsessed experience while modernizing a highly regulated, high-volume operation. Success is measured through client experience, operational performance, cost efficiency, and sustained adoption of improved ways of working.

Requirements

• 10+ years of progressive leadership experience in operations or service delivery environments.
• Demonstrated success leading large scale operational and cultural change.
• Strong financial acumen with experience managing budgets and cost structures.
• Experience with automation, digitization, and process improvement methodologies.
• Ability to operate with a high degree of autonomy and influence senior leaders, peers, and external partners through strong operational credibility and business acumen.
• Experience leading people leaders and indirect operational staff.

Nice To Haves

• College/University degree preferred.
• Experience in regulated, high volume operational environments preferred.
• Experience leading highly complex, multi-jurisdictional operations.
• Experience managing tag agencies, outsourced providers, and other external partners.
• Experience with workforce strategy, automation investment, and vendor management.
• Experience solving complex, non-routine problems through process redesign and cross functional collaboration.

Responsibilities

• Lead the transformation of the Title and Registration function through disciplined change management, clear vision, and sustained adoption of new operating models and behaviors.
• Own the full client and driver experience across the title and registration lifecycle, including outcomes delivered by external partners and government agencies.
• Drive simplification, standardization, and automation to reduce manual processing, improve quality, and increase throughput.
• Provide visible, hands-on leadership to the title processing organization, coaching leaders and teams to deliver strong day to day execution and continuous improvement.
• Own planning, forecasting, and budget management with direct P&L impact, balancing cost discipline with service commitments.
• Manage tag agencies, outsourced providers, and other partners to ensure service, quality, cost, and compliance expectations are met.
• Lead a team of people leaders and indirect operational staff across the US and/or Canada.
• Make complex operational and financial decisions with direct impact on client experience, cost, and compliance.
• Lead highly complex, multi-jurisdictional operations requiring independent judgment and prioritization.
• Solve complex, non-routine problems through process redesign, automation, and cross functional collaboration.

Benefits

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• health insurance
• tuition reimbursement
• retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree