Title and Registration Specialist I

Lithia & Driveway•Missoula, MT

3d•$17 - $26•Onsite

About The Position

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles. The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor.

Requirements

Work on mutltiple tasks at a time
Team player who actively communciated with team and manager for support on tasks
Background in Customer Service in a fast paced enviroment
Flexability, independant and able to mange time and task
High school diploma or equivalent preferred
High School graduate or equivalent, 18 years or older required.

Responsibilities

Print, review, and analyze inbound purchase of a vehicle's consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Print, review, and analyze outbound sale of a vehicle's contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Be comfortable working directly with customers when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Answer Customer questions regarding the Purchase paperwork
Communicate with customers through chat, phone, and CRM/email
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Meet performance standards of accuracy, cure rates, and efficiency as established by the Company
Additional work and tasks as needed