Title and Registration Specialist I

Lithia & Driveway•Dallas, TX

1d•Onsite

About The Position

Dealership Accounting teams are essential partners in the success of Lithia & Driveway (LAD), a Fortune 500 company and one of the largest automotive retailers in North America. LAD is focused on collaboration, growth, and continuous improvement, offering tools and support for a rewarding accounting career in a fast-paced, dynamic environment. The company's mission is "Growth Powered by People," aiming to be the leading automotive retailer in each of its markets. LAD operates with an entrepreneurial, high-performance culture, assembling passionate individuals and cultivating an environment that empowers colleagues to excel. This role is part of a team that ensures accuracy, consistency, and compliance across all financial operations.

Requirements

Strong attention to detail – essential for reviewing and processing title and registration documents accurately.
Excellent communication skills – for interacting with customers, internal teams, and government personnel.
Time management – to meet deadlines and performance standards.
Active listening – to understand and resolve customer and administrative issues effectively.
Critical thinking – for diagnosing and resolving both routine and complex title/registration problems.
Ability to work independently – especially important in a role that requires self-motivation and accountability.
High School graduate or equivalent required
18 years or older

Nice To Haves

1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred.
Notary helpful but not required.

Responsibilities

Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies.
Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively.
Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork.
Work directly with government personnel when needed to resolve registration or title discrepancies.
Follow up with internal LAD personnel to correct issues identified during the purchase or sale process.
Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency.
Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner.
Perform additional tasks and responsibilities as needed to support the title and registration function.