Title and Registration Operations Specialist

Rivian•Richmond, VA

2d•Hybrid

About The Position

As a Title and Registration Specialist you will execute registration and title applications on behalf of Rivian customers, ensuring a seamless customer experience. You will also work to increase efficiency and support customer facing employees both at headquarters and in the field. To be successful in this role you will bring a wealth of knowledge of vehicle registrations in 50 states and be a supportive and collaborative team player.

Requirements

2+ years’ of administrative operations experience; DMV experience preferred
At least 21 years of age
High School Diploma or GED required
Experience with DealerTrack and RegUSA preferred
Knowledge of vehicle registrations, renewals, or EV tax incentives or experience with DMV procedures and rules highly advantageous
Must be able to pass criminal & fingerprinting applicable to state regulations & restrictions
Proficiency with computers and software including Microsoft Office, and ability to effectively navigate internal business platforms
Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; Ability and willingness to travel (up to 30%) based on business needs to support other market launches and operations
No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Attention to detail
Adaptable to a fast-paced and constantly changing environment
Ability to multitask and prioritize tasks based on level of importance and urgency
Team-player with strong communication skills.
Ability to work autonomously and consistently with limited direction
Empowered self-starter who can process and execute on complex information potentially in high stress environments
Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Responsibilities

Review consumer title and registration applications, verify accuracy of all documents
Support field and headquarters team members in obtaining needed information and documents from customers
Submit registration and title applications to processors in a timely manner
Work with local DMV authorities to solve any outstanding issues preventing registration such as missing documents, signatures, or outstanding balances
Stay up to date with local regulation changes and communicate any necessary process changes
Be comfortable working directly with customer escalations when needed to resolve registration issues.
Verify transaction accuracy and completion (financing, trade in, down payments)