Tire And Battery Service Advisor

Sam's East • Tulsa, OK

5d • Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized and merchandised, and presenting merchandise according to company policies. This role involves monitoring tire and battery orders, assisting members with appointments for installation, and communicating lead time changes. The advisor provides expert member service, recommending the safest and most suitable tire and battery products, explaining warranties, and ensuring members receive the best service and value. They also drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates across the club to promote TBC offerings. The advisor triages and prioritizes service workflow in TBC service bays, demonstrating awareness of services in the queue and understanding time requirements. They re-prioritize members and make recommendations to the TBC Team Lead or Technicians to meet service needs. The role requires knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques. Leveraging technology to enhance operations and engagement is key, using digital tools and handheld devices for sales planning, improving service experience, making business decisions, and staying informed about products and training. The advisor serves as a brand advocate, valuing the member's experience and modeling high-quality service. They develop and influence team members, understand roadblocks, and assist in training. The role involves completing vehicle service requests, operating TBC equipment properly and safely, receiving, storing, and disposing of merchandise, and completing documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally and empathetically. The advisor operates hardware, processes member purchases, and assists with payments, returns, refunds, and exchanges. They comply with company policies, procedures, and standards of ethics and integrity, completing work assignments and priorities by using policies, data, and resources, and collaborating with others. The role emphasizes respecting individuals by embracing differences, creating a workplace where associates feel supported and connected, and helping to attract the best talent. It also involves working as a team, building trusting relationships, and communicating effectively. Strengthening the team by helping, developing, and mentoring others is crucial. Acting with integrity means maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. Serving customers and members involves delivering results with the customer first and making decisions based on reliable information. Striving for excellence includes displaying curiosity, taking calculated risks, and demonstrating courage and resilience, as well as driving continuous improvements and supporting others through change.

Requirements

• Valid state-issued driver's license.
• 18 years of age or older.

Nice To Haves

• Auto service industry experience
• Retail Experience

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation.
• Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
• Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
• Demonstrates awareness of the different services in the queue and understands the time requirements needed to perform requested services.
• Prioritizes TBC service appointments to maximize service efficiency.
• Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
• Develops and influences team members by understanding roadblocks and assisting in training.
• Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
• Completes vehicle service requests and tests.
• Operates TBC equipment properly and safely.
• Receives, stores, and disposes of merchandise and supplies.
• Completes and maintains documents.
• Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
• Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
• Provides correct information to Members on TBC goods and services.
• Provides TBC services and meets Member needs in a timely manner.
• Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
• Uses TBC equipment and supplies in correct ways and completes required documentation.
• Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
• Assists Members with payment methods, return policies, and location of items when asked.
• Uses the cash register and completes Member sales in a timely manner.
• Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed