Tire and Battery Service Advisor

Sam's East•Sanford, FL

1d•Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized, stocked, and merchandised. This role involves presenting and maintaining merchandise, monitoring tire and battery orders, assisting members with appointments, and communicating lead time changes. The advisor provides expert member service, recommendations, and resolves concerns, using product knowledge and reference materials to guide purchasing and service decisions. They also drive sales and service excellence in the TBC, triage service workflow, and demonstrate knowledge of safety, industry guidelines, equipment operations, and product specifications. The role leverages technology to enhance operations and engagement, serves as a brand advocate, and develops and influences team members. Responsibilities include completing vehicle service requests, operating TBC equipment safely, receiving and storing merchandise, and completing documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally. The advisor also operates hardware, processes member purchases, and assists with payments, returns, and exchanges, while complying with company policies and standards of ethics and integrity. They complete work assignments by using policies, data, and resources, collaborating with others, identifying priorities, and adapting to change. The role emphasizes respecting individuals, working as a team, communicating effectively, and strengthening the team through helping, developing, and mentoring others. Acting with integrity, maintaining high standards of ethics and compliance, and modeling company values are crucial. The advisor serves customers and members by putting them first, making decisions based on reliable information, and balancing priorities. They strive for excellence by displaying curiosity, taking calculated risks, and demonstrating courage and resilience, while driving continuous improvements and supporting others through change.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, and assisting with purchasing and service decisions.
Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
Demonstrates awareness of the different services in the queue and understands the time requirements needed to perform requested services.
Prioritizes TBC service appointments to maximize service efficiency and re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members, understands roadblocks, and assists in training team members.
Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respects the Individual by embracing differences, creating a workplace where associates feel seen, supported and connected, creating opportunities for all associates to thrive, and helping to attract the best talent.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others, and recognizing others’ contributions and accomplishments.
Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling company values, holding oneself and others accountable, and supporting the company’s goal of becoming a regenerative company.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves customers and members by putting the customer first.
Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on the company’s purpose for all stakeholders.
Strives for Excellence by displaying curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.