Tire and Battery Service Advisor

Sam's East•San Angelo, TX

8d•Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized, stocked, and merchandised. This role involves presenting and maintaining merchandise, monitoring tire and battery orders, assisting members with appointments, and communicating lead time changes. The advisor provides expert member service, recommendations, and resolves concerns, leveraging product knowledge and reference materials to suggest the safest and most suitable tire and battery products. They drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates across the club. The position involves triaging and prioritizing service workflow, demonstrating knowledge of safety, compliance, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques. The advisor leverages technology to enhance operations and engagement, serves as a brand advocate, and develops and influences team members. They complete vehicle service requests, operate TBC equipment properly and safely, receive, store, and dispose of merchandise, and complete documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally. The role also includes operating hardware, processing member purchases, and assisting with payments, returns, refunds, and exchanges, while complying with company policies, procedures, and standards of ethics and integrity. This includes completing work assignments and priorities, collaborating with others, and adapting to change. The position emphasizes respecting individuals, working as a team, building relationships, communicating effectively, and strengthening the team through helping, developing, and mentoring others. It also requires acting with integrity, maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. Serving customers and members by putting them first, making decisions based on reliable information, balancing priorities, and considering the impact of their work is crucial. Striving for excellence involves displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvement, embracing new technologies and skills, and supporting others through change.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, and assisting with purchasing and service decisions.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services.
Triages and prioritizes service workflow in TBC service bays.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members, understands roadblocks, and assists in training team members.
Provides products and services to Members in accordance with Company policies and procedures.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges.
Complies with company policies, procedures, and standards of ethics and integrity.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
Respects the Individual by embracing differences, creating a workplace where associates feel seen, supported and connected, and creating opportunities for all associates to thrive.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, and modeling the Walmart values.
Serves customers and members by putting the customer first.
Makes decisions based on reliable information; balances short- and long-term priorities.
Strives for Excellence by displaying curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion, bachelor's degrees, English Language Learning, and short-form certificates.