(USA) Tire and Battery Service Advisor

Sam's East•Houston, TX

11d•Onsite

About The Position

The Tire and Battery Service Advisor is responsible for maintaining facility and sales floor safety and standards, ensuring the Tire and Battery Center (TBC) sales floor is organized, stocked, and merchandised, and presenting merchandise by stocking, setting up displays, and signing/pricing merchandise. This role involves monitoring tire and battery orders, assisting members with appointments, communicating lead time changes, and suggesting alternatives. The advisor provides expert member service, recommends suitable tire and battery products, explains warranties, and drives sales by communicating the value of merchandise and services. They also triage and prioritize service workflow, demonstrate knowledge of safety, industry guidelines, and equipment operations, and leverage technology to enhance operations. As a brand advocate, they value the member's experience, model high-quality service, and develop/influence team members. Responsibilities include completing vehicle service requests, operating TBC equipment safely, receiving/storing/disposing of merchandise, and completing documentation. Strong interpersonal skills are essential for engaging with people and handling challenging situations professionally. The role also involves operating hardware, processing member purchases, and assisting with payments, returns, refunds, and exchanges, while complying with company policies and standards of integrity. This includes completing work assignments by using policies, data, and resources, collaborating with others, identifying priorities, and adapting to change. The role emphasizes respecting individuals by embracing differences, creating a supportive workplace, and attracting talent. It also involves working as a team, building trusting relationships, and communicating effectively to motivate and influence. Strengthening the team through helping, developing, and mentoring others, and recognizing contributions are key. Acting with integrity means maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. Serving customers and members involves delivering results with a customer-first approach, making decisions based on reliable information, and balancing priorities. Striving for excellence includes displaying curiosity, taking calculated risks, and demonstrating resilience. It also means driving continuous improvement, embracing new technologies and skills, and supporting others through change.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures.
Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies.
Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Monitors the status of tire and battery orders daily and assists members with appointments for installation.
Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
Assists members with tire maintenance and repair services.
Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members.
Demonstrates awareness of the different services in the queue and understands the time requirements needed to perform requested services.
Prioritizes TBC service appointments to maximize service efficiency and re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members.
Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
Develops and influences team members, understands roadblocks and assists in training team members.
Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions.
Completes vehicle service requests and tests.
Operates TBC equipment properly and safely.
Receives, stores, and disposes of merchandise and supplies.
Completes and maintains documents.
Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
Provides correct information to Members on TBC goods and services.
Provides TBC services and meets Member needs in a timely manner.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Uses TBC equipment and supplies in correct ways and completes required documentation.
Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members.
Assists Members with payment methods, return policies, and location of items when asked.
Uses the cash register and completes Member sales in a timely manner.
Reports complaints, shrink issues, and problems with products, services, and work areas.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO (Paid Parental Paid Time Off)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company-paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.