(USA) Tire and Battery Service Advisor

Sam's East•Dover, DE

13d•Onsite

About The Position

The Tire and Battery Service Advisor is responsible for fulfilling sales and service requests, educating team members, and mentoring new technicians. This role requires strong communication and interpersonal skills to provide safe and efficient customer service. The advisor must demonstrate expertise in safety and compliance protocols, industry guidelines, service standards, and equipment operations, including TPMS. They will leverage digital tools to drive sales, improve the service experience, and enhance associate engagement. This includes utilizing handheld technology for immediate business decisions related to services, safety alerts, new product information, and training. The advisor will also manage equipment, tools, and supplies, track returns and special orders, operate cash registers, process transactions, maintain inventory, audit safety and compliance standards, and complete necessary documentation. They will act as a brand advocate, valuing the member experience, and developing, influencing, and inspiring others. The role involves adhering to company policies, ethics, and integrity, and completing work assignments by using policies, data, and resources. The advisor will also work as a team, build trusting relationships, communicate effectively, and strengthen the team by helping, developing, and mentoring others. They must act with integrity, maintain high ethical standards, and support the company's goal of becoming a regenerative company. The advisor will serve customers and members by delivering results, making informed decisions, and balancing priorities. They will strive for excellence by displaying curiosity, taking calculated risks, and demonstrating resilience, while also driving continuous improvement and supporting others through change.

Requirements

Valid state-issued driver's license.
18 years of age or older.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Collaborates with team members to fulfill sales and service requests.
Educates other associates on tools, tasks, resources, and mentors new technicians.
Communicates and develops interpersonal skills for providing safe and efficient customer service.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Demonstrates knowledge of Point of Sale systems, phone, and in-person selling techniques.
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
Utilizes hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Adapts to new tools and encourages others to use them.
Communicates equipment, tools, and supplies needs to the TBC Lead.
Tracks and monitors returns and special orders.
Operates cash registers and processes transactions.
Works hands-on in the physical area, maintaining accurate inventory.
Audits safety and compliance standards.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Completes paperwork, logs, and other required documentation.
Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identifies member needs and assists members with purchasing decisions and resolves issues and concerns.
Acts as a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products.
Develops, influences, and inspires others for working in a style that is respectful, supportive, and team-oriented.
Understands roadblocks and assists in training team members.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans.
Uses the Open Door Policy and applies these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources.
Collaborates with managers, coworkers, customers, and other business partners.
Identifies priorities, deadlines, and expectations.
Carries out tasks, communicates progress and information.
Determines and recommends ways to address improvement opportunities.
Adapts to and learns from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Helps to attract the best talent.
Works as a team, builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others.
Recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information.
Balances short- and long-term priorities.
Considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn.
Takes calculated risks and demonstrates courage and resilience.
Drives continuous improvements.
Is open to and uses new technologies and skills.
Supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.