(USA) Tire and Battery Service Advisor

Sam's East • Franklin, WI

13d • Onsite

About The Position

Position Summary... What you'll do... Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert Demonstrates knowledge of safety and compliance protocols tire and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale systems phone and inperson selling techniques. Be a Techie Leverages digital tools to plan for and drive sales improve the service experience and elevate associate engagement utilizing hand held technology and systems to make immediate business decisions related to services safety alerts new product information product application and training adapting to new tools and encouraging others to use them. Be an Owner Communicates equipment tools and supplies needs to TBC Lead tracking and monitoring returns and special orders operating cash registers processing transactions working handson in the physical area maintaining accurate inventory audit safety and compliance standards reporting TBC complaints safety hazards and problems with products services and work areas completing paperwork logs and other required documentation ensuring merchandise is packaged labeled and stored in accordance with company policies and procedures identifying member needs assists members with purchasing decisions and resolves issues and concerns. Be a Talent Ambassador Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products developing influencing and inspiring others for working in a style that is respectful supportive and team oriented understanding the roadblocks and assisting in training team members. Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices. Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback. Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent. Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent. Serve our Customers and Members Delivers results while putting the customer first. Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change. The hourly wage range for this position is $20.00 to $28.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Requirements

• Valid state-issued driver's license
• 18 years of age or older

Nice To Haves

• Auto service industry experience
• Retail Experience

Responsibilities

• Collaborates with team members to fulfil sales and service requests
• Educates other associates on tools tasks resources and mentors new technicians
• Communicates and develops interpersonal skills for providing safe and efficient customer service
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality
• Demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques
• Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
• Utilizes hand held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training
• Adapts to new tools and encourages others to use them
• Communicates equipment, tools, and supplies needs to TBC Lead
• Tracks and monitors returns and special orders
• Operates cash registers and processes transactions
• Works hands-on in the physical area
• Maintains accurate inventory, audit, safety, and compliance standards
• Reports TBC complaints, safety hazards, and problems with products, services, and work areas
• Completes paperwork, logs, and other required documentation
• Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures
• Identifies member needs, assists members with purchasing decisions, and resolves issues and concerns
• Acts as a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products
• Develops, influences, and inspires others for working in a style that is respectful, supportive, and team-oriented
• Understands roadblocks and assists in training team members
• Complies with company policies, procedures, and standards of ethics and integrity
• Implements related action plans using the Open Door Policy
• Applies policies in executing business processes and practices
• Completes work assignments and priorities by using policies, data, and resources
• Collaborates with managers, coworkers, customers, and other business partners
• Identifies priorities, deadlines, and expectations
• Carries out tasks, communicates progress and information
• Determines and recommends ways to address improvement opportunities
• Adapts to and learns from change, difficulties, and feedback
• Embraces differences in people, cultures, ideas, and experiences
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Creates opportunities for all associates to thrive and perform
• Helps to attract the best talent
• Works as a team, builds strong and trusting relationships
• Communicates with impact, energy, and positivity to motivate and influence
• Strengthens the team by helping, developing, and mentoring others
• Recognizes others' contributions and accomplishments
• Maintains and promotes the highest standards of integrity, ethics, and compliance
• Models the Walmart values to support and foster our culture
• Holds oneself and others accountable
• Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Delivers results while putting the customer first
• Makes decisions based on reliable information
• Balances short and long-term priorities
• Considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
• Displays curiosity and a desire to learn
• Takes calculated risks and demonstrates courage and resilience
• Drives continuous improvements
• Is open to and uses new technologies and skills
• Supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed