Time Limited Subsidies / Transitional Living Program Case Manager

Covenant House California•Los Angeles, CA

About The Position

Covenant House California (CHC) is a nonprofit organization providing sanctuary and support to young people ages 18–24 who are overcoming homelessness. Its Los Angeles flagship site offers a continuum of housing and support services. CHC describes its work culture as inclusive and affirming, with a commitment to diversity, equity, and advancing anti-racism. Reporting to the Director of Case Management Services, the Time Limited Subsidies Program / Transitional Living Program (TLS/TLP) Case Manager delivers case management to young people in the onsite Transitional Living Program and offsite Time Limited Subsidies Program, and may also support general shelter case management. The role includes program development and implementation and individual case management for an approximate caseload of 25. Working collaboratively with CHC and partner agencies, the case manager builds rapport and supports youth in securing stable housing through structured case plans and housing navigation, including approximately six months of aftercare. The position is full-time, with a minimum of 40 hours per week. Case managers must work at least one weekend day; additional evening, weekend, and/or holiday work may be required. The work environment includes business offices and communal residential shelter settings, with occasional outdoor work. The role requires driving, including transporting clients in company vehicles that may include 8–15 passenger vans. The position has no supervisory duties.

Requirements

High school diploma required.
At least three years of case management or relevant experience.
At least one year of experience working with homeless and/or vulnerable populations.
Working knowledge of harm reduction, housing first, and trauma-informed care, and familiarity with crisis intervention and de-escalation approaches.
Knowledge of positive youth/adolescent development, case management, and community resources.
Awareness and sensitivity to the needs of youth experiencing homelessness and human trafficking.
Ability to work independently and as part of a team; good organizational skills; and ability to communicate with members, clients, vendors, and the public.
Communication with and about youth must use a strength-based and trauma-informed approach.
Valid California driver’s license and acceptable driving record; employees with driving responsibilities must provide proof of a valid license and satisfactory DMV driving record.
If using a personal vehicle for work-related travel, maintain and provide proof of valid automobile insurance in accordance with applicable law and company policy.
Ability to use basic word processing, email, and internet programs and communicate effectively orally and in writing.
Ability to lift up to 40 pounds occasionally, bend, sit and stand for prolonged periods, and navigate stairs daily.

Nice To Haves

Bachelor’s degree in social services or a related field, such as public health, sociology, psychology, or social work, from an accredited college or university.
Experience with homeless or runaway youth and/or youth experiencing mental illness conditions.
Demonstrated leadership and program development experience.
Knowledge of housing navigation and rental processes and resources.
Bilingual English/Spanish.

Responsibilities

Welcome youth to the program and review initial intake documentation.
Complete a full intake assessment within 3–7 days and help youth identify and access relevant resources.
Develop, implement, and manage individual service and housing plans; update plans every 30 days in HMIS and ETO and complete wellness surveys every 30 days.
Conduct home visits and provide ongoing case management support and engagement, monthly for offsite clients and weekly for onsite residents.
Maintain a calendar of youth work schedules, appointments, and other case-plan activities.
Build knowledge of and connections to community resources and make appropriate referrals to CHC and community agencies.
Support positive transition planning and help youth locate and visit housing options, complete applications, evaluate housing habitability, and complete required documentation.
Mediate with landlords and neighbors; provide information about landlord–tenant rights, responsibilities, and lease requirements.
Help youth obtain, interpret, and correct rental and credit histories; develop household budgets; reduce or renegotiate debt; and access consumer credit counseling, employment information, and free or reduced-cost goods and services.
Coordinate with community partners to support payment of security deposits, utility and rental assistance, furniture needs, and other housing costs as appropriate.
Maintain timely, accurate, and complete case files in HMIS and ETO; document case notes at least weekly and record progress, services, program outputs, outcomes, grant requirements, and other required information.
Prepare and present assigned cases at department case review meetings and participate in weekly supervisor check-ins and case management meetings.
Facilitate or support group activities and group case management, including psychoeducation, mediation, and crisis intervention when needed to support safety and cleanliness.
Attend assigned shifts, scheduled meetings, off-site collaborative meetings, staff meetings, and required trainings.
Follow CHC policies and procedures and perform duties assigned by the Director of Case Management Services or delegate.
Help maintain a clean and safe living environment, provide crisis intervention as necessary, and provide backup coverage for other direct-care positions at primary or nearby sites.