Time Limited Subsidies / Transitional Living Program Case Manager

Covenant House California•Los Angeles, CA

About The Position

Covenant House California (CHC) is a nonprofit organization serving young people ages 18–24 who are overcoming homelessness. In its Los Angeles flagship location, CHC provides a continuum of housing and support services. The organization describes its environment as inclusive and affirming and is committed to advancing anti-racism and building an equitable work culture. Reporting to the Director of Case Management Services, the TLS/TLP Case Manager delivers case management to young people in the onsite Transitional Living Program and offsite Time Limited Subsidies Program, and may also support general shelter case management needs. The role includes program development and implementation and individual case management for an approximately 25-person caseload. The case manager works with CHC and partner agencies to build relationships, develop structured case plans, provide housing navigation, and help young people secure stable housing during the program and through approximately six months of aftercare. This is a full-time position requiring at least 40 hours per week and at least one weekend day. Additional evening, weekend, or holiday work may be required. The work takes place in business-office and communal residential shelter settings, with occasional work outdoors. Driving is an essential function and may involve transporting clients in company vehicles, including 8–15 passenger vans. The position has no supervisory duties.

Requirements

Bachelor’s degree in social services or a related field (such as public health, sociology, psychology, or social work) from an accredited college or university.
At least three years of case management or relevant experience.
At least one year of experience working with homeless and/or vulnerable populations.
Working knowledge of harm reduction, Housing First, and trauma-informed care practices.
Familiarity with crisis intervention and de-escalation approaches.
Knowledge of positive youth/adolescent development, case management, and community resources.
Awareness and sensitivity to the needs of young people experiencing homelessness and human trafficking.
Ability to work independently and collaboratively as a self-starter and team player.
Good organizational skills and ability to communicate with members, clients, vendors, and the public, orally and in writing.
Communications with and about youth must reflect strength-based and trauma-informed approaches.
Valid California driver’s license and acceptable driving record; ability to provide required proof of license and driving record.
Ability to use basic word-processing, email, and internet programs.
Ability to lift up to 40 pounds occasionally, bend, sit and stand for prolonged periods, navigate stairs daily, and occasionally work outdoors.
Ability to work at least one weekend day; additional evening, weekend, and/or holiday work may be required.

Nice To Haves

Experience with homeless or runaway youth and/or youth experiencing mental illness conditions.
Demonstrated leadership and program development experience.
Knowledge of housing navigation and rental processes and resources.
Bilingual English/Spanish.

Responsibilities

Welcome young people to the program and review initial intake documentation.
Complete a full intake assessment within 3–7 days and help young people identify and access relevant resources.
Develop and manage individual service plans, including housing success plans within 30 days of intake and updates every 30 days in HMIS and ETO; complete wellness surveys every 30 days.
Conduct home visits for case management and engagement—monthly for offsite clients and weekly for onsite residents.
Maintain calendars of participants’ work schedules, appointments, and other activities in coordination with their case plans.
Develop knowledge of and connections to community resources, make referrals to CHC and community agencies, and support positive transition planning.
Help young people locate and visit housing options, complete applications, assess housing habitability, and complete required documentation.
Provide landlord and neighbor mediation; share information about landlord and tenant rights and responsibilities; review lease requirements; and help obtain, interpret, and correct rental and credit histories as needed.
Help participants develop household budgets, reduce or renegotiate debt, and obtain consumer credit counseling when appropriate; provide referrals to employment and free or reduced-cost goods and services.
Work with community partners to arrange or support payment of security deposits, utilities, rent, furniture, and other housing costs as appropriate.
Maintain accurate case files in HMIS and ETO; document case notes at least weekly and track participants’ progress and services provided.
Monitor program outputs and outcomes and complete documentation required for external grants, transition logs, critical incident reports, wellness surveys, engagement touchpoints, and follow-up forms as needed.
Prepare and present assigned cases at department case review meetings and participate in weekly supervisory check-ins and case management meetings.
Facilitate or support group activities and group case management meetings, including psychoeducation, mediation, and crisis intervention as necessary to support safety and cleanliness.
Attend assigned shifts and scheduled meetings, including offsite community collaborative meetings, staff meetings, and trainings; complete required trainings assigned by CHC, CHI, CTA, LAHSA, and other listed organizations.
Follow CHC policies and procedures and the Interim Housing Scope of Required Services.
Perform assigned duties to meet youth needs and program expectations, including maintaining a clean and safe living environment, providing crisis intervention, and providing backup coverage for other direct-care positions at primary or nearby sites.
Drive to meet offsite youth and transport clients using company vehicles as required; maintain a valid California driver’s license and acceptable driving record, and provide proof of personal auto insurance when a personal vehicle is required for work travel.