Time and Expense Operations Supervisor-GS Jacksonville

TEKsystems•Jacksonville, FL

1d•$55,000 - $70,000•Onsite

About The Position

The Time and Expense Operations Supervisor provides direct supervision and oversight to Associates to manage time capture and expense activities for the assigned region. This role works with the team to resolve more complex time and expense related inquiries and issues escalated by the Associate team. Time Capture and Expense Operations Supervisor is a partner to the field offices to ensure a seamless and exceptional customer experience.

Requirements

Strong problem solving and analytical skills
Relationship management experience with customer focus
Capability of working in a team oriented environment that is fair, open and honest
Thorough knowledge of business policies and human resource practices
Excellent leadership and interpersonal skills
Excellent written/oral communication and interpersonal skills
Strong decision making ability; is looked to for direction in a crisis
Ability to initiate action in order to accomplish goals or develop self without explicit instructions
Integrity and ability to maintain confidentiality and personal credibility
Ability to maintain professional relationships with internal and external customers
Ability to tackle complex issues and develop innovative, practical solutions
Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
A minimum of 2 years Field Support Group experience preferred
4+ years leadership preferred
BA/BS degree in Human Resources, Business, and Accounting preferred
Ideal candidates would be a senior Sr. Associate or equivalent and/or have leadership experience.

Nice To Haves

Natural team player
Honest and open
Self-starter
Critical thinker
Flexible
Self-Aware

Responsibilities

Oversee end-to-end time capture and expense process for the assigned region, including collection, validation and adjustment of time and expense activities for the contractors deployed in the area
Achieve excellence in operations through auditing the collection of business critical information and data integrity
Provide input to process design and drive continuous process improvement focused on standardization and quality improvement
Serve as an escalation point for complex inquiries, issues in timesheet, expense data, absence documentation etc.
Lead efforts involved with the annual audit process of time and expense filings
Recruit, interview, hire, counsel and terminate personnel on their assigned team
Ensure the consistency, quality, and timeliness of new hire onboarding process
Coach and supervise Associate team for the given region; hold resources accountable for job function through assessing areas of strength and improvement
Responsible for continued education and development of TCE Associates, including regular performance assessment and goal setting
Maintain and provide validation of the content in the knowledge books on a regular basis
Partner with hub trainer(s) to reflect updates to the knowledge book and other supporting material
Manage and lead Associate team for the given region; hold resources accountable for job function through assessing areas of strength and improvement
Manage and enforce policies and procedures for hub operations
Review and deliver relevant regional reports to Manager
Develop and build strong stakeholder relationships in critical functions across the organization where collaboration is essential for success
Manage communications on complex issues with account manager/recruiter throughout the process
Executes supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.