TikTok Shop Strategist

Podean • Canada, KY

9h • Remote

About The Position

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients.
About Social Commerce Club
We are at the intersection of eCommerce, content, and social media, and we aim to lead this movement with agility, creativity, and measurable impact. Whether it’s TikTok Shops, YouTube Shopping, or another platform that hasn’t even launched yet, our focus is always on turning views into sales.
Our job is not just to make great content or run profitable ads—it’s to merge the two into a powerful, scalable system that grows brands. The future belongs to brands that adapt and thrive on social platforms, and we’re building the bridge to that future.

Requirements

• Full ownership of client strategy, communication, and performance decisions.
• Authority to approve budgets, campaign scopes, and creator selections within the client’s agreed parameters.
• Delegation rights across pod roles; may reassign internal priorities to maintain flow.
• Escalation required for: Any budget change >10%, Strategic pivots affecting staffing or contract scope, Sensitive client escalations (legal, ethical, or reputational risk)
• Client Health Score ≥ 80% (based on satisfaction, communication, retention, and performance)
• Portfolio CM target met or exceeded (as defined per client)
• Pod execution rate ≥ 90% (on-time vs. planned tasks)
• Average task turnaround time ≤ 48 hours (across pod deliverables)
• Documentation accuracy ≥ 95% (client notes, recaps, reports)
• Creator performance: 70%+ of Spark assets meet or exceed benchmark GMV per post
• Daily: Slack check-ins, pod task alignment, issue triage.
• Weekly: Client meeting, pod retro, and cross-functional sync.
• Monthly: Growth reporting and campaign retros.
• Quarterly: Strategic review and planning with Head of TTS.

Responsibilities

• Own end-to-end client strategy — from shop structure and product selection to creator, media, and campaign planning
• Develop quarterly growth plans and align them with GMV, contribution margin, and brand goals.
• Lead weekly client standups and quarterly reviews; communicate results with clarity and confidence.
• Identify new opportunities (creator programs, promos, partnerships) that strengthen brand performance.
• Manage your pod’s day-to-day workflow with your Associate Strategist; ensure smooth coordination across creative, community, and operations.
• Set clear expectations and priorities for the week; monitor Command Center hygiene.
• Ensure all deliverables meet quality and timeliness standards; resolve blockers quickly and decisively.
• Maintain consistent communication across the TTS department and escalate structural issues when patterns emerge.
• Serve as the single point of contact for your assigned brands.
• Keep clients informed, never surprised — recap meetings, flag risks, and document decisions.
• Translate client feedback into clear actions and manage expectations with honesty and professionalism.
• Protect client trust by maintaining confidentiality and follow-through.
• Own performance results across shop, creator, and ad metrics; track progress weekly.
• Deliver actionable insights: what worked, what didn’t, and what’s next.
• Review GMV, contribution margin, and conversion data with your Associate Strategist and Media Buyer weekly.
• Present clean, digestible reports that tell the story behind the numbers.
• Partner with Ops on new client onboarding, shop health, and system setup.
• Work with Creative and Community to ensure content aligns with brand positioning and sales strategy.
• Collaborate with Media to align ad strategy with organic momentum and creator performance.
• Contribute ideas for process and system improvements to the Head of TTS.

Benefits

• Competitive compensation - aligned to experience and market benchmarks
• Global collaboration - working with experts across regions and time zones
• Career growth and development - opportunities to evolve as we scale
• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• Positive-energy culture - grounded in respect, inclusion, and accountability
• Meaningful impact helping some of the world’s most progressive brands grow

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed