TikTok Live Operations Specialist
About The Position
Wahool is a leading social commerce platform and agency that empowers brands to monetize their digital spaces. By providing a full suite of AI-powered tools, products, and technology, we strive to be the #1 destination for influencers and creators to transform content creation into a thriving income stream. We are a global team with a mission to redefine the intersection of social media and retail. We are looking for an Operations Specialist to join our team in Manhattan, NY, to oversee brand-sponsored livestreams on TikTok. This is an incredible opportunity to become an expert in live selling and kick off an amazing career in one of the fastest-growing commerce spaces in the world. You will be responsible for the technical, strategic, and relational success of our daily broadcasts.
Requirements
- Bachelor’s degree or above is required.
- Ability to work on-site at NY studio
- Expert-level experience with Microsoft Office Suite (Excel for data tracking, PowerPoint for training decks, Word/Outlook).
- A self-starter with a strong initiative and a "can-do" attitude.
- Excellent project management, analytical, and communication skills.
- Well-versed in social media (TikTok, IG, Facebook, etc.).
Nice To Haves
- Mandarin proficiency is a strong plus
- Familiarity with relevant streaming applications (e.g., TikTok Live Studio, OBS, or Streamlabs) is preferred.
- Professional experience with TikTok Shop is highly preferred.
- Social media content creation (filming/editing) skills are a strong plus.
Responsibilities
- Partner with livestream hosts to develop and execute promotional strategies and tactics based on their niche, target audience, and buyer personas to drive sales.
- Provide in-depth training on product features, functionality, and key selling points to ensure hosts are prepared and persuasive.
- Manage day-to-day livestream logistics, including TikTok account setup, scheduling, and providing real-time support and communications.
- Actively monitor live streams and review data with hosts regularly to improve engagement, retention, and conversion metrics.
- Consistently provide value to our livestream hosts and maintain strong, long-term relationships with Wahool’s top talent.
- Assist in developing short-form video content to support livestream traffic and brand awareness.
Benefits
- Work at the forefront of the Social Commerce industry.
- Collaborative on-site environment in a major tech hub.
- Gain hands-on experience with cutting-edge AI tools for creators.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
