Tigrigna Interpreter

LanguageLine Solutions

12d•$15 - $19•Remote

About The Position

LanguageLine Solutions is seeking a Tigrigna Interpreter to join their team. This is a work-from-home position where you will use your language skills to help limited-English speakers and the Deaf and Hard-of-Hearing. LanguageLine Solutions has been recognized as a Great Place to Work and is a top work-from-home employer. Interpreters serve clients in various industries including healthcare, 911, first responders, education, government agencies, and general business. The company provides industry-leading training, opportunities for advancement, and operates in a certified ASTM and ISO environment. Support is available from a Senior Language Specialist and the Interpreter and Technology Help Desks.

Requirements

Fluency in Tigrigna and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention and note-taking skills.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times.
Ability to remain on calls that involve sensitive subjects.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Must have work authorization that does not now or in the future require sponsorship of a visa.
High school diploma or equivalent.
Ability to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company provided software and systems.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with Windows, MacOS, or ChromeOS.
Tablets (iPadOS or Android) are acceptable.
Smartphones (iOS or Android) are also acceptable.
High speed Internet connection with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms.
Must have access to a quiet space free from background noise or distraction.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages – highly preferred.
Translators and other skilled linguists are encouraged to apply.

Responsibilities

Handle calls on demand and render the meaning of conversations between Tigrigna and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology.
Understand common industry procedures and practices.
Handle simple or complex, technical or non-technical subjects via video and audio interpreting sessions.
Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video and audio training sessions.
Deliver interpretation services via video and expediently type data on a dedicated device.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
Maintain a professional demeanor throughout video and audio interpreting sessions.
Remain calm during sessions even if a speaker is incoherent or upset, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions in compliance with protocol.
Understand protocol and terminology for various industries including Medical, Insurance, Finance and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide company-standard service within a dynamic environment that may involve highly emotional or stressful calls, extended call durations, or high call volumes.