Tigard Restore Manager

Habitat for Humanity Portland Region•Tigard, OR

1d•Onsite

About The Position

As a Store Manager at Habitat for Humanity ReStore, you’re responsible for leadership, guidance, and control of all aspects of daily store operations. You understand and can function in any of the store staffing positions, while leading and facilitating the training of your team to do the same. You are a part of the greater Habitat Portland Region People Leader team and excel at representing ReStore and Habitat for Humanity professionally and courteously in all interactions with staff, volunteers, and clientele. You’ll be expected to perform all tasks safely, efficiently, and effectively. At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick and mortar stores, one warehouse, and numerous construction sites in Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego. Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our staff engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward. Please visit our website and social media pages to learn more.

Requirements

Exemplary leadership skills, a positive can-do attitude, calmness under pressure, and an entrepreneurial mindset.
Proven problem-solving skills, including supervising unexpected issues and emergencies.
Successful and effective management and control of all aspects of multi-faceted retail/reuse operation.
Advanced written and verbal communication and solid basic math skills.
Courtesy and professionalism to gracefully resolve customer, donor and staff issues and complaints.
Ability to manage with integrity, honesty and knowledge which promotes the culture and values of Habitat.
Proven record of accomplishment of building strong teams with strong culture.
Comfort with accountability and be skilled in giving and receiving direct feedback to support growth and improvement.
Exposure to HR processes and proven record of accomplishment of leading job performance counseling.
Operational experience should include hiring, performance management, scheduling, facility oversight and budget management.
3-5 years’ management experience, preferably Retail Store Manager.
2-4 years of customer service experience in fast-paced retail or high customer traffic capacity.
Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered.

Nice To Haves

Experience managing volunteers.
A love of DIY, resale, people, and Habitat for Humanity’s mission.
Ability to operate bilingually in Spanish.
Knowledge to effectively communicate all aspects of Habitat and ReStore mission and operations.

Responsibilities

Oversee all store operations.
Initiate, coordinate, and apply program, operational, and personnel policies and procedures.
Complete store operational requirements, delegate tasks, follow up on work results, initiate corrective actions when necessary.
Manage discretionary spending categories and manage spending limits.
Maintain staffing levels, while meeting labor budget goals and scheduling for the needs of the business.
Maintain control of back banks, cash donations and deposits.
Monitor POS system, keep register information accurate, and train staff cashiers.
Research products to ensure pricing is reasonable (not too high or low), monitor staff pricing, collaborate with other managers on shared or common product pricing guidelines, authorize clearance sales.
Order and maintain stock of items needed for processing donations, site maintenance and safety.
Maintain a clean, well-organized store with clear signage through thoughtful merchandising and tidy displays.
Ensure purchased product sections are fully stocked, neatly arranged, and clearly signed.
Keep donated items organized by category, well-maintained, and prominently signed.
Maintain relationships with local community through collaboration with and support of development staff.
Maintain Portland Region ReStores brand consistency through collaboration with Director of Marketing and Communications.
Collaborate with Director of Retail and VP of ReStore to prioritize store improvement projects with building maintenance budget in mind.
Support the Donation Pickup Team for residential and business pickups, as part of the weekly schedule if needed.
Engage customers, donors, and community members in Habitat's mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives.
Perform other duties as may be assigned by the Director of Retail or VP of Retail.
Staff hiring, onboarding, and training (in collaboration with HR and Director of Retail).
Staff evaluation: monitor and appraise work quality, motivate, train, counsel and hold accountability with staff.
Create and expect an atmosphere of openness, diversity, equity, and inclusion.
Encourage sharing of ideas and/or concerns.
Approve staff quarterly job objectives and prepare and present annual performance reviews.
Support the success of the volunteer program by managing the daily performance of the in-store Volunteer Coordinator, providing strategic guidance for volunteer engagement, and collaborating with the Volunteer Program Team to implement the regional program plan effectively in your store.
Acquire knowledge of volunteer management platform to be able to step in if there is a gap between volunteer coordinators.
Maintain stability and reputation of store by complying with legal requirements.
Oversee facility health and stay up-to-date with site maintenance.
Plan and hold store safety meetings, ensure incident reports are completed when needed, manage safety concerns in store, enforce safety requirements and guidelines, ensure a safe and clean environment.

Benefits

medical, dental, and vision insurance
generous paid time off
life insurance
paid family and medical leave
100% employer-paid health insurance premium (medical, alternative care, prescription) for employee; 50% paid for dependents
100% employer-funded Health Reimbursement Account (HRA)
100% employer-paid vision insurance for employee; 50% paid for dependents
100% employer-paid dental insurance for employee; 50% paid for dependents
100% employer-paid disability insurance for employee
Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
3% matching contribution to 403(b) retirement savings plan
Flexible Spending Accounts (FSA)
Life insurance
Employee Assistance Program (EAP)