ReStore Associate

Franciscan Children’s • Clayton, NC

3d • Onsite

About The Position

Reporting to the ReStore Assistant Store Manager, the ReStore Associate will assist with day-to-day operations for the store front end, sales, floor, and receiving/processing of donations. The ReStore Associate will be expected to leverage available volunteers to accomplish daily tasks in an efficient manner. In addition, the ReStore Associate will be responsible for store projects that will be assigned to him/her as needed within the store and must provide excellent customer service to donors in the back, customers on the sales floor, customers at the front end (register), and regular volunteers as well as CS members.

This is a full-time non-exempt position requiring flexibility to work evening and weekend hours as needed. The ReStore Associate will likely spend on average at least five days per week, Monday - Saturday (40-hour work week). Saturday availability is required.

Requirements

• A strong belief in the organization’s mission, goals, and accomplishments.
• Ability to communicate clearly and concisely both internally and externally.
• Excellent customer service etiquette and attitude.
• Energized in an atmosphere that fosters sharing new ideas and initiatives.
• Ability to have grace and humor under pressure.
• Strong organizational skills will be required.
• The ability to independently prioritize tasks in a fast-paced and dynamic environment is essential.
• Ability to manage volunteers and keep them engaged with those tasks.
• The RA works in coordination with the Assistant ReStore Manager and is responsible for managing volunteers and CS members within the ReStore.
• Employees will be guided by Habitat’s mission principles and Habitat Wake’s strategic plan and departmental goals.
• Responsibilities involve a variety of interrelated tasks. Procedures vary based on management requirements. The RA will need to be able to work with different staff members (volunteers, CS members, visitors, etc.) within the ReStore organization to fulfill varying roles.
• Errors in work performance may result in delays in the in the recovery of costs or even loss of revenue and may cause serious operational disruptions.
• Individuals have frequent contact with other HFHWC staff, clients, stakeholders, vendors, donors, City of Raleigh community service program, customers, external private/public entities, and government agencies for the exchange of information and to solve problems and discover opportunities.
• Regular attendance is required.
• Available to work weekends and evenings.

Nice To Haves

• Experience working in customer service, retail, reuse, and/or trades is preferred.
• Excellent communication skills with a strong passion for the organization’s mission.
• Self-motivated with the ability to work independently and as part of a team, and with great energy and persistence.
• Experience working with diverse constituencies.
• Proven organizational skills, including the ability to manage multiple tasks and projects simultaneously and produce high-quality results quickly and on time.
• Critical thinking, problem solving, accuracy, and attention to detail.

Responsibilities

• Ensure the donation area is neat, clean, orderly and the product is cleaned, priced, and moved properly to facilitate an enjoyable and easy shopping experience.
• Evaluate the condition/price of incoming merchandise (including furniture, cabinets, and lawn equipment) to ensure it is sellable and consistent with ReStore product acceptance standards.
• Ensure volunteers complete daily tasks in a timely and safe manner.
• Providing excellent customer service to customers and donors of the ReStore.
• Operate the cash register.
• Promote the mission, vision, and values of HFHWC.
• Work closely with the Assistant ReStore Manager to determine individual projects that may be necessary for store improvements (these can include activities such as building new display equipment).
• To learn about HFHWC and the ReStore and be able to communicate our mission and purpose to volunteers and customers.
• Will work with ReStore volunteers and CS members to ensure that day-to-day operational duties are completed.

Benefits

• Equal opportunity employer.
• Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.
• All staff take their ethical responsibilities seriously to safeguard our intended beneficiaries, their communities (especially children), and all those with whom we work.
• In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable for upholding our policies around ethical behavior, including safeguarding and whistleblowing.
• At-will employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed