ReStore Receiving Associate

Pikes Peak Habitat for Humanity•Colorado Springs, CO

5d•Onsite

About The Position

This position is responsible for providing customer service to all customers and donors in the ReStore by processing donation drop-offs. This position provides education and assistance to customers and donors throughout the store and works to ensure the intake of donated products is collected. The ReStore Receiving Associate will also assist with stocking and merchandising, customer sales, and supervising volunteers. This role requires a strong understanding of the ReStore's mission and its contribution to Pikes Peak Habitat for Humanity's overall goals.

Requirements

Knowledge of Pikes Peak Habitat for Humanity's mission and vision.
Have a clear understanding of the big picture of the ReStore and its part in the overall mission.
Must be an active listener and able to engage customers in a friendly and helpful manner.
High school diploma or general education degree (GED) required.
Ability to lift 50 pounds.
Job entails bending, lifting, kneeling, and reaching, often in awkward and tiring positions.
Valid driver's license.
All potential employees must be able to pass a Criminal Background, Sexual Offender, and Motor Vehicle Report (MVR).
All potential employees must have a valid driver's license.

Nice To Haves

Customer service and sales experience preferred.
Forklift certification will be recommended.

Responsibilities

Assist donors in dropping off their donation, filling out paperwork, and thanking them.
Process (test, clean) donations through the receiving area and ensure that all accepted donations meet PPHFH quality standards.
Greet customers to ensure that they feel welcome and address any questions that they have.
Stock and merchandise donated and purchased products with store displays and shelves for furniture, paint, light fixtures, etc.
Ensure consistent and efficient store operations to provide an enjoyable customer experience.
Assist customers through the entire purchase process, communicating customer needs with other staff members as necessary.
Work and supervise daily volunteers on different projects and tasks in the store.
Working with Floor Associates, Donation Ambassador Drivers, and Ambassador Assistants to replace and stock the floor with donated and purchased materials.
Notify managers when needing customer support and store needs.
Removing damaged or incomplete items and disposing of them correctly per managers' requests, cleaning displays as necessary, and arranging remaining items attractively and compactly in preparation for new product.
Research and price merchandise on the sales floor and make sure all merchandise is priced.
Cross-train with other positions to support when needed, including but not limited to operating the cash registers, processing payments without errors, and working on the sales floor.
Collaborating and working with other teams, ensure that the store is clean and welcoming.
Spread the mission of Pikes Peak Habitat for Humanity.
Other duties as assigned.